What is happening
We have been investigating an issue being reported for program updates appearing to be frozen or stuck. After many weeks of research and partnering with Microsoft we have implemented a tool to help resolve this issue. The "Add Defender Exclusion" tool is part of the latest version of the QuickBooks Tool Hub (v1.6.0.6 or later) under the Installation Issues tab.
QuickBooks Tool Hub can be downloaded from this help article: https://quickbooks.intuit.com/learn-support/en-us/help-article/login-password/fix-common-problems-er...
What is causing this issue?
It was found that Microsoft Defender's real time scanning is preventing the update from installing at the expected speed. Currently, the update can take upward to an hour or more to complete. With the "Add Defender Exclusion" tool, an exclusion is added to Defender which brings that time down to just minutes.
If there are any changes we'll make sure to include them on our help article for this update issue: https://quickbooks.intuit.com/learn-support/en-us/help-article/update-products/quickbooks-update-sto...
We appreciate your patience while we partnered with Microsoft to understand this issue and get something out there to improve your experience with QuickBooks.
QuickBooks Care Team
