Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowI purchased my online version on the 31st which was the first time I was able to speak to rep. Unfortunately, my access to my desktop version was cut off before the stated cutoff of the 31st, Is there anyway for me to access my desktop to merge with my online?
Which QB Desktop year version did you use?
What do you mean by "merge"? Do you need to convert your data to a new blank QBO account or do you already have data in QB Online?
I've got some troubleshooting steps so you can access your QuickBooks Desktop (QBDT) company file and complete your task, @slh70.
Before doing so, can you tell me what you mean by merging your QBDT to QuickBooks Online (QBO)? Please know these are two separate products, and data in these versions don't automatically sync. The company should work with either QBDT or QBO.
To access your QBDT company file, make sure that it is updated to its latest release. This process resolves minor bugs and program issues preventing you from opening the company file. After that, open a sample file to determine if your company file or QuickBooks is the issue. Here's how:
If you can open the file, close QuickBooks then suppress the QuickBooks application. I'll guide you on how:
However, if you still can’t open your company file, run a repair to replace all damaged installation files. Then, start QuickBooks and open your data file.
For more information, check out this link: Can't open your company file in QuickBooks Desktop.
Moreover, if you want to migrate your QBDT data to QuickBooks Online, you can do so by following the process outlined in this article: Move your QuickBooks Desktop file to QuickBooks Online.
Let me know in the comments below if you have further questions about opening your company file, @slh70. I'll be more than happy to provide additional help.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here