Glad to have you join this forum, Coachkim. I can provide relevant input to help reset the admin password in your QuickBooks Desktop (QBDT) account.
As you've already reinstalled the QBDT for Mac program and you're utilizing the 2021 version, please know that you won't have access to live technical support, the latest critical security patches, and other updates for your file since the 2021 version was discontinued last May 31, 2024.
However, you can still reset your password by accessing security tokens that will be sent through your emails. To do this:
- Open QuickBooks and open your company file.
- Select I forgot my password on the sign in screen.
- Choose an email, then select Next. We'll email you a token to reset your password. Note: If you don’t see your email address, select Don’t see your email in the list above? and follow the onscreen instructions.
- Enter the token from your email.
Additionally, emails from us can show up in your spam folders. Check your spam and junk folders if you don't see your code in your inbox.
I'm also sharing this reference for more detailed insights: Reset your password for QuickBooks Desktop.
Moreover, feel free to visit this resource to help you download important data information from your account: Import and export data in QuickBooks Desktop.
I'm always ready to back you up if you have additional questions managing the admin information of your account. Keep safe, and have a good one!
