cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Any suggestions?? I am trying to convert my Mac Desktop QB2016 to QB online plus. Keep getting this... Error: while fetching migration data from JSON file. Help?!?

 
Solved
Best answer February 02, 2020

Best Answers
Highlighted
Level 14

Any suggestions?? I am trying to convert my Mac Desktop QB2016 to QB online plus. Keep getting this... Error: while fetching migration data from JSON file. Help?!?

@harrisonburgepox 

Does your Mac support QB 2019 or QB 2020? What is your MacOS? You may open your file on trial license then try migrating it to QBO.

View solution in original post

3 Comments
Highlighted
Moderator

Any suggestions?? I am trying to convert my Mac Desktop QB2016 to QB online plus. Keep getting this... Error: while fetching migration data from JSON file. Help?!?

The error message that you're getting has already been reported to our product engineers, harrisonburgepox.

 

They've started their investigation to get a permanent fix. Though, the error won't affect your data conversion.

 

To receive updates on this, I recommend reaching out to our QuickBooks Support Team. They'll be able to add you to the list of affected users.

 

  1. Go to Help and click on Contact us.
  2. Enter your concern and click on Let's talk.
  3. Choose either Chat or Talk to a specialist.

You'll learn about navigating your QBO account through this link: Getting started with QuickBooks Online.

 

Reach out to us if you have further questions. We're always here to help.

Highlighted
Level 14

Any suggestions?? I am trying to convert my Mac Desktop QB2016 to QB online plus. Keep getting this... Error: while fetching migration data from JSON file. Help?!?

@harrisonburgepox 

Does your Mac support QB 2019 or QB 2020? What is your MacOS? You may open your file on trial license then try migrating it to QBO.

View solution in original post

Highlighted
Level 1

Any suggestions?? I am trying to convert my Mac Desktop QB2016 to QB online plus. Keep getting this... Error: while fetching migration data from JSON file. Help?!?

I did do the 30 day free trial on the Mac QB Desktop '20 version and that actually worked.  It allowed me to bring my info over.  Then, after having tried it a number of times, I had 5 copies of every customer, item, you name it.  After thinking I was going to have to start all over - and in the middle of a very large job, I only had evening to try to figure it out.  Then I found the refresh button - and it cleared 95% of it out.  So, that was nice.

 

Still tweaking things but thank you for that suggestion.

Need to get in touch?

Contact us