Attachments not working QB Desktop

I completely understand the need to resolve the freezing attachments, and I want to thank you for reaching out to our support team. I'm here to help guide you through some troubleshooting steps so you can get back to working order, Chxcomex.

You can download and install the QuickBooks Tool Hub as it is used to fix various issues in QuickBooks Desktop accounting software. Then, run the Quick Fix My File and Program so it repairs both in your program.

Here's how:

1. Close QuickBooks.
2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Please save the file where you can easily find it, such as your Downloads folder or Windows desktop. Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen instructions to install the tool hub and accept the terms and conditions.
5. After installation, double-click the icon on your Windows desktop to open the tool hub. 

Once done, you can run the Quick Fix My Program and File. That way, it will repair both files and programs in the QuickBooks desktop

 Quick Fix My File:

1. Open the Tool Hub, select Company File Issues
2. Then select Quick Fix My File.
3. Once it is complete, select OK and launch QuickBooks.

Quick Fix my Program:

1. Once done, open the file and select Program Problems.
2. Select Quick Fix My Program.
3. Start QuickBooks Desktop and open your data file.

For detailed instructions, see these articles:

• Fix company file and network issues with QuickBooks File Doctor
• Repair your QuickBooks Desktop for Windows

If the issue persists, I suggest contacting our Customer Support team. I know you've already contacted them, but they can further investigate this matter and open an investigation ticket if needed. To reach them, click this link: Contact QuickBooks Desktop support.

I'll also share these links to help fix common issues with attaching files and how to connect your email service to send your attachments.

• QuickBooks Document Center: FAQs and common issues
• Connect your email to QuickBooks Desktop

Please don't hesitate to leave a comment below, if you have questions about attachments or other QBDT-related concerns. We're always happy to help you out.

@chxcomex 

Run the Verify/Rebuild Data utility. Did you encounter any error message?

So, I have had a bit of a nightmare scenario with this. This is what I have tried so far:

-Creating New Attach Folder --> moved all files into here.

-Repair attachment links button --> does nothing, just freezes QB

-QuickFix File

-QuickFix Program

-Quickbooks File Doctor

-Verify and Rebuild

And yet the problem still persists...our attachments are not working and it has become an enormous issue for my whole team. More than 10 years of attachments are seemingly gone...but we have over 70gb of them in the folder!

Attachments provide context and evidence for transactions, which is essential for accurate accounting, @chxcomex. I can see the importance of accessing this in QuickBooks. 

Since you've already performed the necessary troubleshooting steps to address the issue, I recommend contacting our QuickBooks Desktop Customer Support. They can further investigate the problem and provide you with a fix to address it.

Here's how to connect with them:

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Click Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account, then click Continue and select Continue with my account.
5. We'll email you a single-use code. Enter your code and click Continue.
6. If you have more than one account, choose the account you want to use and hit Continue.
7. Select to chat with us or Have us call you.

Moreover, you can run and customize reports in QuickBooks Desktop to get the data you need for your business.

If you have further questions about accessing attachments in QuickBooks, just add them to the thread. I'll be here to help.

We've never had luck with repairing the Document library, especially after installing on a new computer.  As you said, QB crashes.

You can look manually and try to put old docs into the new library...  You can open the old docs, but the file names aren't helpful to a human.

@chxcomex 

You should ask a third-party service provider to fix your problem.