Good day, 5608.
I appreciate the feedback you shared about your experience with our phone support representatives. We always make sure your concerns are addressed without any delay. I'll be sure to forward your feedback to our support team management to avoid this situation from happening again.
Error 324 occurs when QBO can't find your account on your bank's website. This specifically happens when:
- Your FI may have reclassified the account or moved it to a new server.
- Your FI may have issued a new account number or credit card.
- Your account nickname may have changed.
- The bank or credit card account may have closed.
There are two solutions to fix this error. First is to manually update the account, and second is to try to connect a new account in QBO. For the detailed steps, you can refer to this article: Fix banking error 324 in QuickBooks Online.
On the other hand, error 5000 happens when the credentials you've entered are invalid for your PayPal account. To resolve this, please log in to the bank's website and access your account from there. If you are able to log in, return to QBO and update the account credentials. You can also copy the URL at the top of the screen and paste that into QuickBooks Online on the Add Account screen. Lastly, please make sure you are manually entering the password so that any password manager isn't auto-filling these fields.
Proper training to our phone agents overseas are always reinforced to ensure they deliver good customer service. Because of the language barrier, we always accept feedback and suggestions to help us improve. You can send them through this link: https://feedback.qbo.intuit.com/.
I'll be here if you need anything else. Thanks for dropping by.
