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Intuit

Fix banking error 324 in QuickBooks Online

Banking Error 324 means QuickBooks is unable to locate your account on your Financial Institution (FI) website.

This error may occur because:

  • Your FI reclassified the account or moved it to a new server
  • Your account nickname changed
  • Your FI issued a new account number or credit card
  • Your bank or credit card account closed

To resolve Error 324

To resolve this error, you can reconnect or manually update your account or you can add and connect a new account.

The following sections can guide you through these solutions.

Solution 1: Reconnect or manually update the account

Select the Reconnect my account link displayed after the error message and follow the steps to select your updated account with the financial institution.

If you don't see the link, or cannot find any indications of a problem on the FI’s website, select Update to manually update your account in QuickBooks Online.

Solution 2: Add and connect new account in QuickBooks

If your bank has made changes on their end, you can add a new account and try to connect it to help identify any new options available for your FI, and to test which credentials you can use.

For more information about adding an account and connection, see Add and connect your bank and credit card accounts

Once you have verified that your credentials work, you can disconnect the existing account and continue setting up the new account.

For help with disconnecting, see Disconnect or delete an account from the Downloaded Transactions page

Warning To make sure that you don't lose any transactions, check the For Review tab on the Bank and Credit Cards page to be sure there are no outstanding transactions before disconnecting your account.

If your bank issued a new account number or credit card

If your bank has issued a new account number for your account, or if you have been issued a new credit card, you can keep the old account and the connection, and create a new account on your Chart of Accounts to link the new bank account or credit card.

You can then disconnect the old account or credit card and link the new bank account number or credit card to the same account in the Chart of Accounts.

For more information, see Disconnect or delete an account from the Downloaded Transactions page

Tip If you can't link the new bank account or credit card to the existing one in the Chart of Accounts, you can temporarily link it to a new account in the Chart of Accounts, disconnect the old account, and then merge the new and old accounts.

Still seeing this error? Contact QuickBooks Online Support.