How do i log in on my app on my iphone when getting error 403?

Hello, Kouellette.

I've got steps to help you solve the error 403 you've encountered while logging in to your QuickBooks Self-employed (QBSE) app.

To begin with, let's ensure you have a stable internet connection before logging in.

After ensuring the connection, let's do the troubleshooting steps on your mobile to help isolate the issue. Sometimes, numerous cached files can cause unusual software behavior. 

For iOS:

1. Go to your phone's settings.
2. Select General, then choose iPhone Storage.
3. Tap QuickBooks Online from the application list.
4. Select Offload App to free up the storage without deleting the documents and data for the app.

In the meantime, given that you are able to access your account successfully on your desktop, I'd recommend utilizing that platform until the issue with your mobile app is resolved. This will allow you to continue your work and maintain productivity without interruption.

For future reference, you can read this article if you want to update your billing and subscription info in QBSE: Update your billing and subscription info in QuickBooks Self-Employed.

 Feel free to reach out if you have any additional questions or encounter any issues with logging into your QBSE account. We are always here to assist you.

I have the same issue. This is clearly a bug. I used to be the Director of IT quality for an international hospital company, I find this error inexcusable preventing people from logging in who are paying for your service. And if you can’t login there’s no easy way to get to Support-especially when the Apple link doesn’t work either.

This is an extremely irritating problem because you can’t get to support on the app if you can’t log in, the support on the desktop doesn’t work or can’t be found, the support link from the App Store wasn’t working yesterday and you can’t do everything on the desktop.

I would send you a picture of the “Server Error Status Code:,403 Forbidden” but your support is so ridiculous that you also can’t send a JPEG file which is the default on an iPhone.

I can’t login with my fingerprint or with my username. 

I need to register a trip and look at Maps and set up tacking and I cannot do the same thing on the desktop.  It’s not set up to track my trips now I’m really irritated about this - when are you going to fix this? 

Let me assist you with contacting our support, @Pamiamm.

I know that being able to log in to your account using the mobile is up for convenience. As you've mentioned, you've already tried using a desktop. I suggest using a browser to log in. This way, we'll be able to know if the issue is specific to your mobile and if you can open your account using the browser.

Follow these steps to log in using the browser:

1. Go to your browser.
2. Log in to your account.
3. Click Help (?), enter "Talk to a Human," then hit Continue.
4. Choose how you want to connect with us:

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

Please note that our support is available Monday-Friday, 6 AM- 6 PM, and Saturday, 6 AM to 3 PM PT.

You can also click this link directly to our chat support: public-consumer-chat.

In case you encounter any issues with mileage on your iOS, please refer to this article: Fix mileage tracking issues in QuickBooks Self-Employed for iOS.

If you still have concerns with your mobile app, I'll be here to assist you. Have a great day, and take care.

Same issue.  Can't use gopayment on my I pad. 403 forbidden (Just stopped working  2 weeks ago)

Works on my phone,  but I  don't want to hand my customers my phone when I have an iPad  dedicated for this. 

Can't log in to Quickbooks on the iPad browser either..  I get the stupid Quickbooks version of the spinning death wheel.

Totally useless,  and I  pay a lot of money for Quickbooks online. 

I recognize your need to access your account so you can receive funds accordingly, DingGuy. Let me route you to the appropriate support to address your concern.

Have you already tried performing the troubleshooting steps provided by my colleague above? If yes, but the same issue appears, I recommend contacting our customer support team for assistance using your mobile phone's browser. They have all the tools and expertise to assist you thoroughly and raise a ticket for investigation if necessary.

Here's how:

1. Sign in to your QuickBooks Online account.
2. Select Help (?) and go to the Search tab.
3. Click on  Contact Us.
4. Either Start a chat or Get a callback to connect with an expert.

Also, please consider their support hours to connect with them successfully.

Alternatively, you can connect with them directly through this page: Contact Us. From there, please select the product you're using and provide other necessary information.

On the other hand, you might want to review these resources for guidance when you want to get an overview of your business finances:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

Please keep in touch if you need further assistance logging in to your account in QuickBooks Online. We're here to help.

I've been in touch with support several times. Issue is still not resolved. 

I've been asked to delete,  restart, download,  restart so many times it's ridiculous. 

I'm not an IT guy,  or software programmer,  or qualified Tech support  rep.

But I'm good at troubleshooting things.

I'm going to say I am 99% sure your team did an upgrade that is not compatible with older Ipad versions, and NO ONE  in your support staff realized that is why so many people are having issues. 

If I  didn't have  10 years of business records on quickbooks,  I would have left by now.  Doesn't mean I won't leave though. My quickbooks renewal is up in August. 

Extremely unfriendly software for mobile applications. 

 1 month later...

Know that this is not the experience we want you to have, DingGuy.

Since you're still unable to sign in to your account, it's best to connect with our QuickBooks Self-Employed Support Team again to help you check further the root cause of the problem. They have additional tools to pull up your account and do a screen share to check and confirm your account.

To speak with one of our experts from QuickBooks Self-Employed. Please follow the steps below to contact support:

1. Sign in to QuickBooks Self-Employed.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

You can refer to this article for more information: Contact QuickBooks Self-Employed Support.

In the meantime, you can access your QBSE in your mobile web browser or on your Desktop. Log in to your QBSE account using a browser such as Google Chrome, Internet Explorer, or Mozilla Firefox. Also, when utilizing the mobile web browser, ensure it is on Desktop View.

I'm also adding this article with video tutorials to help you perform tasks within the web: QuickBooks Self-Employed - Web version Tutorials.

For additional concerns about signing in to your QBSE account, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

 been there, done that. Was told tech support had found the issue and they would get back to me in 2 hrs, then 2 days, then they  ghosted me.

Thank you for bringing this to our attention, DingGuy. I fully recognize the inconvenience of awaiting updates on the matter at hand.

While I'm here to assist you within the community forum, please know that we can't have real-time access to specific account details or the latest updates on ongoing support cases. For the most accurate and up-to-date information regarding your concern, I recommend contacting our QuickBooks Support Team. They have the necessary tools and access to provide you with the detailed assistance you need.

You can refer to this article for ways to contact them: Contact QuickBooks Self-Employed Support.

I appreciate your patience regarding this. If there's anything else I can assist you with or if you have further questions about your login access, please feel free to let me know. I'm here to help in any way I can within the scope of community support.