Incorrect Desktop Data File Transferred to Quickbooks Online during migration

Welcome to the Community, Shiela. Thank you for sharing detailed information about your concern. I'll gladly help you access your file in QuickBooks Desktop (QBDT) so you can migrate the correct one

Please note that view-only access is available for QBDT Windows 2023 R3 versions and later. If you have the correct version, you can contact our support team for further assistance. Feel free to read this article to see how you can reach them:  Contact QuickBooks Desktop support.

In the meantime, you can follow these steps to ensure that the trial version is installed on your computer:

1. Re-run the trial installer, but right-clicking the executable file and selecting Run as administrator.
2. If the issue persists, run the compatibility troubleshooter:
   1. Right-click the installer and select Properties.
   2. Select the Compatibility tab and then Run compatibility troubleshooter.
   3. Select Try recommended settings and try to install again.
3. Last resort, redownload the trial version installer and try again as the issue could be due to a corrupt installation file.

Additionally, yes, you can opt for a month-to-month subscription to reactivate your subscription, but it's not necessary since you can utilize the trial version of QBDT to  restore the file or migrate the file using the online tool.

You can also read this article if you need further guidance on migrating your QBDT file to QuickBooks Online (QBO): Move your QuickBooks Desktop file to QuickBooks Online.

I'll also share this article to learn what things move from QBDT to QuickBooks Online: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

If you have additional questions about migrating data from QBDT to QBO, the QuickBooks Community family is always here. Keep safe, and have a good one.

@Sheila Marie 

It was our understanding that the client had read-only access for its Quickbooks Desktop 2023 Pro Plus subscription for one year (therefore, the client did not renew their Quickbooks Desktop subscription), but that is not the case.

As I know, the policy of accessing company files for 1 year after cancellation only applies to QB Desktop 2024.

We were told that we could download a 2024 Quickbooks Desktop Enterprise trial file to reaccess the Quickbooks Desktop 2023 data. However, we keep receiving messages that this file need to be installed by the administrator (whem we are logged into the administrator's account).

Can your client access CAMPS as Primary Contact and find their old QB Desktop 2023 license there?

https://camps.intuit.com

If we were to pay for a month-to-month subscription to reactivate the desktop account, would we be able to access our data and migrate the correct data file over to our Quickbooks online account?

If using the trial version of QB Desktop 2024 didn't solve your problem with the Admin password, purchasing a new license of QB Desktop 2024 Enterprise won't help you either. If they can access CAMPS as the Primary Admin and find their old license there. Don't try to resubscribe yet. I know of another lower cost option to reactivate the license if needed.