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Good day, @ameinc1.
Thank you for reaching out to the Community.
I recommend contacting directly Turbo Tax Support to determine what caused the problem with installing it.
Also, you can check these articles for future reference:
Send your info to TurboTax if your QuickBooks Self-Employed account is different from your TurboTax ...
What is TurboTax Live?
If you have any other questions, I'd be glad to help them. Thank you and take care.
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