My transactions are no longer importing from my bank. I've tried reconnecting my account multiple times but am still receiving the same error. Please help.

Let’s dive deeper into the error message you've received when attempting to connect to Chase, Angie. We’ll go through some troubleshooting steps for a fix and ensure seamless importing of transactions.

Beforehand, could you please provide me with the specific error code number that you are receiving? Having this information will allow us to investigate whether there are any reported issues related to that error code and enable us to offer you a more precise and targeted solution.

In the meantime, I recommend visiting your bank's official website to verify if there are any ongoing issues on their end that could be affecting your connection with QuickBooks Online. If everything appears to be functioning properly with your bank, let's reconnect your bank account using the incognito window or another supported browser.

After you've performed the troubleshooting steps and the issue persists, I encourage you to contact our Support team. They have all the resources to check your account thoroughly and address this matter. They can also open a ticket if necessary.

Here's how:

1. Go to the Help icon.

2. Click the Search tab, then Contact us.

3. Choose Ask about something else, then provide a brief description of your concern.

4. Select how would you like to connect with us.

I've added this article to learn more about how to put your transactions on their account accurately: Categorize online bank transactions in QuickBooks Online.

You can always revisit this page if you have additional concerns regarding connecting your bank to QuickBooks Online or managing your transactions. I want to assure you that we’re always here to help turn things around, and we're committed to getting you back on track so you can focus on what you do best.

Hi Louise,

The specific error code is 590.

I contacted my bank, and they stated that my accounts are connected and there is no reason from their perspective that my transactions shouldn't be being imported by Quickbooks.

Thanks for your help.

I appreciate you for providing the error code number, Angie. Let me direct you to the appropriate support to further assist you with your bank connection with chase to QuickBooks Online (QBO).

Since everything seems to be functioning well on your bank's end and the issue still persists, I recommend reaching out to our support team. They can offer more personalized assistance and may escalate the issue for a quicker resolution.

Here's how to reach them:

1. Go to the Help icon.

2. Click the Search tab, then Contact us.

3. Choose Ask about something else, then provide a brief description of your concern and hit Continue.

4. Select how would you like to connect with us.

Moreover, to ensure your accounts align with your actual statements and remain balanced, you can refer to this article for guidance: Reconcile an account in QuickBooks Online.

Feel free to revisit this forum if you have a follow-up question about bank connection in QBO. We're dedicated to ensuring you have the best experience possible with QuickBooks Online, and ready to tackle your issue head-on.