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Join nowHi, we're having an issue when a user logs in to any company file that the red reminders exclamation mark in the upper right-hand corner is lit up.
Double click the text and a window opens "QuickBooks Information. Please click Restart Now to restart QuickBooks and install updates."
We've done this over and over and the red exclamation mark and this reminder won't go away.
Other things we've tried:
1. Manually installing all updates
2. Running QB as admin
2. Opening QB as admin and installing updates
3. Rebooting the computer
4. "Resetting update" and reinstalling updates as admin user
5. Downloading the latest service update for QB Enterprise 23 and installing it
We're at our wit's end. Has anyone else experienced this? It sounds similar to this issue, which I would think would be resolved by now: https://quickbooks.intuit.com/learn-support/en-us/install/quckbooks-2018-desktop-critical-update-not...
Welcome to the Community, @Develop_Admin.
I'll help you get rid of the red exclamation mark for the critical reminder to restart and install updates for QuickBooks Desktop.
This is an unusual behavior of QuickBooks Desktop. I recommend running Verify/Rebuild tool scan data issues and self-resolves them and allows your QuickBooks software to refresh the data.
If the issue persists, you can use the Clean Up Company Data utility. Before doing so, make sure to follow the guidelines below:
Here's how to use the Clean Up Company Data utility:
Here is an article for the detailed steps: Use the Clean Up Company Data Utility.
You can then refer to this article when restoring company files: Restore a backup of your company file.
Feel free to click the Reply button below if you need further assistance about critical reminders in QuickBooks Desktop. I'm always here to help. Have a great day.
Thanks for the reply @Ethel_A .
Unfortunately, after completing the verifiy and rebuild below, rebooting the computer, etc. we're still seeing the reminder with the red exclamation mark and the message to restart to install updates.
We've triple-checked that there aren't any updates available and have even installed updates again checking the "Reset Updates" message box.
What would you suggest next in your attempt to resolve?
Thanks much.
Hi there,
I appreciate you getting back and providing updates when following the steps above. Since the issue persists, let's repair QuickBooks using the QuickBooks Tool Hub to get rid of the reminder. The tool hub is a built-in tool that automatically detects and fixes data damage issues within QuickBooks.
To do this, you'll have to download and install QuickBooks Tools Hub, then run the Quick Fix my Program.
For more details how to run the repair tool, see this article: Repair your QuickBooks Desktop for Windows.
Don't hesitate to leave a comment below if you have follow-up questions or concerns. I'm always here to help.
So...this is still an issue. It's April 2024. Done all the suggested fixes. Problem recurs. I know you want to abandon us because we refuse to use your online product. That is not a solution. We've all paid for this. Fix it.
Thanks for joining the thread and sharing your experience about the issue, @kgmagnuson.
I definitely understand your frustration about persistent red exclamation mark issue. I also appreciate the efforts you've made to resolve it through the troubleshooting steps you've taken.
Since the issue persists despite your attempts, I recommend reaching out to our QuickBooks Support Team. They have the expertise to thoroughly investigate your account and provide an appropriate solution to address this problem. Here are the steps to get in touch with them:
Whether you’re a new or experienced user, I recommend visiting this resource hub: QBDT User Guides. It contains articles and PDF links that'll help you get familiar with the product to maximize your business success.
If you require any additional assistance regarding critical reminders in QuickBooks Desktop, please don't hesitate to respond by clicking the Reply button below. I'll be glad to provide further support and clarification. Take care, and have a great day.
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