QuickBooks Runtime Redistributable in QB Pro 2020 installation crashes Server 2012 R2

Hi Gregg,

This happens if the Microsoft Visual C++ installation in your computer is damaged. This program is used to run QuickBooks and is automatically installed during QuickBooks installation. You can re-install it to start fresh.

If your QuickBooks comes with a CD, you can load the disk and run the Microsoft C ++ installer. If it doesn't run, you can download Microsoft Visual C ++ from the Microsoft website. Please see the detailed steps in this article: Uninstall or reinstall Microsoft Visual C++

By the way, this is a Microsoft file. If you’re not comfortable with the steps, please have an IT person help you with this.

Let me know if you have additional questions.

Hello, Jess!

I am their IT guy. The server has Microsoft Visual C++ 2005, 2008, 2010, 2012, 2013, and 2017 (all 32-bit and 64-bit). I unpacked the downloaded QuickBooksPro2020.exe file and there are multiple folders with CRT## in the ThirdParty folder. The C++ versions range from some I cannot find, but then from 2008 to 2015 as the newest. All versions that I can tell the number in the ThirdParty folder are already installed on the server, and there have been no errors until today.

Hmm, this is weird. Looking at Event Viewer, I am thinking this may not have been a crash, as much as it was, "I am going to reboot your server without the courtesy of asking you if it's OK to do so right now, whether you like it or not!" The reason I say this is at the time of the restart, there are several messages, one stating "Machine restart is required" followed by one stating "Windows Installer requires a system restart" and OMG, I just found it, "The Windows Installer initiated a system restart to complete or continue the configuration of 'QuickBooks Runtime Redistributable'."

So, your programmers should be SLAPPED for not giving the domain admin the CHOICE of whether or not to restart a server. I've been in IT for 20+ years and never seen such behavior.

Well, at least I now know that it as "Dump the server by design", rather than a fault crash. That gives me SOME relief.

Wow, just wow!

Gregg

Now that I have recovered from the stroke that your programmers gave me, I am installing QB 2020 database manager on that server. So far, so good, and no one is there in case it needs to do another unannounced reboot.

I think I am good now!

Gregg