Says update available when we are already up-to-date

paul83 · ‎August 02, 2023

We’ve recently updated our QuickBooks Desktop Enterprise 2023 to R5 which was successful as usual but despite being updated to the newest R5 version, each time a user opens QuickBooks, it says either “updating QuickBooks” OR “A critical QuickBooks update is waiting for installation. To install, close all the running instances of QuickBooks and restart the one you are using currently”.

I looked at a workstation this morning and tried the following, but nothing seemed to work.

-Opening QB as administrator
-Renaming the QBchan.dat file in following path “C:\Users\All Users\Intuit\QuickBooks Enterprise Solutions 23.0\Components\QBUpdate\”

-Ran the QuickBooks tool hub repair full repair

When I press F2, it shows it’s already on the newest build R5. Never had this happen before. Any ideas? Users can just click OK and it opens and functions just fine but I’d like to get rid of the prompt.

Angelyn_T · ‎August 02, 2023

Hi, paul83. I appreciate the time and work you put into identifying the root cause of this issue. Let me walk you through some troubleshooting methods to eliminate the update prompts you received.

You may have to uninstall and install your QuickBooks Desktop (QBDT) software to remove the update alerts and start fresh. You can start by following these steps:

Open the Windows Start menu. Search for “Control Panel”, then open Control Panel.
Select Programs and Features or Uninstall a Program.
Select the version of QuickBooks Desktop you want to remove from the list.
Tap on Uninstall/Change, Remove, then Next.

After that, have your product and license number handy, then download and install QuickBooks again. Ensure to update your product to the latest release to get your latest features and product improvements.

Once everything is in place, you may run through the resources from this link for more tips while tracking your business entries with our system: Self-help articles for QuickBooks Desktop.

Tap the Reply button if you have any other questions about QuickBooks updates. I'm only a few clicks away from assisting you once more. Have a good one!

paul83 · ‎August 02, 2023

Your first suggestion is to remove it and reinstall it? I have 35 workstations that have it installed. Going to wait and see if there is a way to fix it.

paul83 · ‎August 08, 2023

I just updated another client to Ent 2023 R5 and same issue with a fresh download of the patch. It must be how it runs now or it's a glitch

RoseJillB · ‎August 08, 2023

Let me point you in the right direction to help you with the update prompts in QuickBooks Desktop (QBDT), @paul83.

I appreciate you for getting back to this thread concerning the prompts you keep receiving. I also acknowledge the effort you exerted in updating the other client to the latest release notes. To determine the leading cause of this matter. It would be best to contact our Technical Support Team.

Doing so will allow them to check your company file in a secure setting and provide a diagnosis that could initiate a further investigation if necessary.

Here’s how:

From your QuickBooks Desktop account, click the Help menu at the top.
Click the QuickBooks Desktop Help menu and select Contact Us.
Provide some information about this concern in the search box, then select Continue.
Sign in to your Intuit account and tap Continue. Afterward, select Continue with my account.
Please enter the code that will be sent to your via email and select Continue.
From there, select how you want to connect with us. It’s either to chat with us or Have us call you.

On the other hand, you can refer to this article for our support hours to reach out to our support at your convenience: Contact QuickBooks Desktop support.

I’ll keep the thread open for your convenience in case you have clarifications about QuickBooks. I’m always here to help.

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Says update available when we are already up-to-date