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rcasto
Level 1

Trying convert from Sage 50 2020 using the conversion tool. It takes all the input correctly for connecting to the Sage data base, but when I click go, it just stops?

 
6 Comments 6
Fiat Lux - ASIA
Level 15

Trying convert from Sage 50 2020 using the conversion tool. It takes all the input correctly for connecting to the Sage data base, but when I click go, it just stops?

Which QB Desktop version (year) do you have?

BettyJaneB
QuickBooks Team

Trying convert from Sage 50 2020 using the conversion tool. It takes all the input correctly for connecting to the Sage data base, but when I click go, it just stops?

Hi there, @rcasto.

 

When converting Sage to QuickBooks Desktop, there are conversion requirements that you need to comply with to switch your data successfully. This includes the following:

  • Operating System: Windows 10, Windows 8.1, Windows 8
  • Processor: 500 MHz Intel Pentium II (minimum)
  • Memory (RAM): 512 MB (minimum)
  • Hard Drive: 2.5 GB of free space (recommended)
  • Microsoft .NET Framework: Version 2.0 (minimum)
  • QuickBooks Desktop: Pro, Premier, or Enterprise 2016 or higher
  • Sage 50: Version 2013 and above

To give you the complete details on what are the things that you'll need to check before the conversion, please see this link: 

Convert from Sage 50 to QuickBooks Desktop.

 

Once verified, you can try to convert the file again. You can follow the guidelines found in this article for more details: Use Sage or Peachtree conversion tool to convert to QuickBooks Desktop.

 

If the issue persists, I recommend contacting our Customer Care Team. They can run a remote session that can help narrow down this hurdle.

 

To contact us, here's how:

  1. Click Help.
  2. Choose QuickBooks Help.
  3. Click on Contact us link at the bottom.

Check out these screenshots for your visual reference:

contact us 1.jpgcontact us 2.jpg

 

Know that I'm always here to assist you if there's anything else you need. Thanks for coming, and have a good one!

rcasto
Level 1

Trying convert from Sage 50 2020 using the conversion tool. It takes all the input correctly for connecting to the Sage data base, but when I click go, it just stops?

2020 Desktop Pro

rcasto
Level 1

Trying convert from Sage 50 2020 using the conversion tool. It takes all the input correctly for connecting to the Sage data base, but when I click go, it just stops?

I went thru all the steps, even installed Peachtree on a computer I did not want it on, just so it could all be on the same machine.  This should be able to be done from a backup of the Peachtree database.  And this was also because Quickbooks would not let me install on my Windows 7 machine that was running Peachtree.

Ron

Fiat Lux - ASIA
Level 15

Trying convert from Sage 50 2020 using the conversion tool. It takes all the input correctly for connecting to the Sage data base, but when I click go, it just stops?

@rcasto 

Call and ask Intuit Data Service to convert it. Should you need to resolve it in due course, consider purchasing a 3rd party conversion service.

 

Just my 2 cents.

rcasto
Level 1

Trying convert from Sage 50 2020 using the conversion tool. It takes all the input correctly for connecting to the Sage data base, but when I click go, it just stops?

No the help provided has been very limited and now you want to charge me to get up and running on Quickbooks.  I am probably just taking the product back as support at Quickbooks seems to be sub-par.

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