TSheets => QuickBooks Time - WebConnector Update \ Convert to integration

Thanks for checking in with us, RangerZ.

The QuickBooks Time Integration is a method used to set up an account directly within QuickBooks for users who don't have a QuickBooks Time account.

There are certain things you need to take note of in QuickBooks before connecting the account. See the lists below:

• “Use time data to create paychecks” is checked in both the Company-wide preferences and for each active employee.
• Ensure "Do you track time?" is marked as "Yes" in Company-wide preferences.
• All employees are set up with at least one payroll item (time is unable to transfer without at least one payroll item mapped).
• You are on the computer you will be using to sync QuickBooks Time and QuickBooks Desktop because the sync can only be performed in one location.
• All users who need to have time exported to QuickBooks are added in QuickBooks as either an Employee or Vendor (including admins, if necessary).

To know more about the integration, you can check out the following resources. These will provide you with the detailed steps in installing and connecting the QuickBooks Time integration add-on:

Setup and use QuickBooks Desktop for Windows and QuickBooks Time integration.

Integrate QuickBooks Time and QuickBooks Desktop using Web Connector.

I'll be around to keep helping if there's anything else you need. Don't hesitate to drop a reply below. Have a good one!

This link, which I have already read, and you have quoted, is wholly inadequate.

I believe in your first sentence you are incorrectly interpreting the second sentence of the article's first paragraph.

• Integrate QuickBooks Desktop for Windows with QuickBooks Time using a direct integration method. If you don’t have a QuickBooks Time account, you can set up an account directly within QuickBooks.

This sentence indicates you can create a new account, not that the integration is ONLY for a new account.

The entire section "In QuickBooks, make sure:" is inadequate. Maybe those that do this frequently know, but for those that do this once it is totally gibberish. So, for example:

I assume this means in Preferences (Edit => Preferences), but I do not know where to find "Use Time data to create paychecks". I also see a "Company Preferences" tab, not a "Company WIDE Preferences".

Not finding "Do you track time?" any where.

Please detail these steps.

Again, my question was specifically about upgrading an existing T-Sheets web-connector integration, including what do I do with the existing (old) web connector?

Good afternoon, @RangerZ. 

Thanks for reaching back in on this matter. Let's work together to get this resolved as soon as possible. 

Before digging into this further, I'd like to know more about your issue. Can you give us another more details that could help use understand exactly what isn't happening when you sync between the two products? If time isn't exporting, are you receiving any errors? 

I want to ensure that we give you the best solution for your business. I'll be back around shortly! 

May need to double check with my user. Have been a T-Sheets customer.

We got a QBWC1085 message: There was a problem with the log files...

Clicking OK opens the QuickBooks Web Connector 2.3.0.207 Dialog box.

I think we clicked on Troubleshoot and got taken to a web page.  Do not have the URLs saved.  What I have currently available is attached.  Please let me know what else you may need. 

Searching brought me to some links on QuickBooks Time Webconnector and the Integration option.  I have assumed, maybe incorrectly, that we needed to upgrade.  If there is something that needs to be freshened up, super. 

We can not currently do billing for the last 2 weeks. 

Open to short and long term fixes.If there are benefits to the Integration it is not clear (ie side by side comparison of features would be nice).

Hello RangerZ!

Thanks for the additional details. I'd like to help you in fixing this issue. However, it's best that this will be investigated to determine the cause so I suggest you reach out to our QuickBooks Time Support Team.

In addition, I added this article for more details about QuickBooks Time and QuickBooks Desktop integration: QuickBooks Time and QuickBooks Desktop Integration FAQs.

Post again here if you have other concerns. Take care!