I, too, have been having these issues and tried the workaround: https://c9.qbo.intuit.com/app/exportdata

It returns a 404 Page Not Found error screen.  Thoughts?

Irony here... when I click on the help button, I get a help window pop up that is blank... thoughts?

Hey there, revsfreeman1.

Thanks for joining this thread and letting me know about the blank Help panel. I want to make sure you're able to see this window.

I recommend clearing the browser cache as an initial troubleshooting step. The cache is in place to collect data to make loading pages easier. If the cache gets too full, it can do the opposite and actually cause viewing and performance errors in QuickBooks Online. Clearing it will force the system to refresh and make sure everything is operating properly. Here's how you'd do this in Chrome:

1. Click the three vertical dots in the top right corner.

2. Select More Tools, then Clear Browsing Data.

3. Change the time range to All Time.

4. Only check Cached images and files.

5. Click Clear data.

This link offers similar steps if you're using a different browser: https://community.intuit.com/articles/1771586

Once you complete these steps, log out of QuickBooks, log back in and attempt to open the Help menu again. Feel free to follow up with me here if you have any other questions.

Ok so my gear icon disappears, then the help screen stays blank on internet explorer

If I am understanding this correctly; in order for me to use turbo tax, I have to export all of my data from QBO to QBdesktop . In order to do that I must use Internet explorer which is NO longer compatible with QBO.  I used https://c9.qbo.intuit.com/app/exportdata  and I was so excited that it was working. I get to the "Get Started" button and I can just click on it all day , nothing happens. What else can I do I am so extremely frustrated? I just need to get these taxes done.  This should not be this difficult. Worse than last year which was almost the same thing. Was hoping QB and TT would get their @#$% together. I pay way too much per month.

Hello, @librajuice.

Let's make sure that your Internet Explorer is updated to the latest version. Once completed, you can try exporting again.

Here's how:

1. Go to the Start button.
2. Select Settings.
3. Choose Update & security.
4. Pick Windows Update, and then select Check for updates.

You can also contact your IT personnel so you'll be assisted properly in updating your browser's version. 

On the other hand, you can refer to this article for more detailed steps in exporting your QuickBooks Online data to QuickBooks Desktop:  Export your QuickBooks Online data to QuickBooks Desktop. 

Feel free to leave a post below if you have other questions. I'm always here to help.

Up to date???? What are you talking about???  

IE hasn't been updated since 2013!  Can't believe your desktop version still needs it to run.  

Might as well tells us to go to down to Borders and get an AOL disk.

updating windows did not help. Nothing changed.

Hi @librajuice,

Thank you for your prompt reply, as well as following the steps provided by my colleague @IamjuViel.

Since you're still having issues with the export process, I suggest contacting our Technical Support team at this point. They can further investigate as to why this issue happens, and also assist you to export the company file successfully. 

Here's how: 

1. Log in to your QuickBooks Online company.
2. Click the Help menu.
3. Select Contact us.

Feel free to post a comment below, in case you have additional questions. I'll be sure to get back to you. 

Of course it didn't.   They have absolutely no idea how to fix it and just spit out worthless suggestions as if they get paid by the reply.   

That seems to be the theme on the support forum.  Responses from the quickbooks team are for the most part worthless.   

None of this matters because there are too many things you can't convert.  Even if it did you're stuck using a desktop version that relies on a 7 year old browser.

You're left with 3 options

- Start fresh with desktop

- tough it out with QBO

- Dump quickbooks all together - which is what i plan to do

I could find no valid number for any support from quickbooks via phone

We'd really want to provide the help that you need with QuickBooks, tabandolli.

Can you share with us additional details abut your concern? If you're also missing the Gear icon, please know that this is placed a little differently in the web version and in the mobile app.

In the web, it's located in the upper-right hand corner. In the mobile app, go to the main menu ≡ and click the Gear icon in the upper-left hand corner. 

Also, the fastest and most secure way of reaching out to our phone or chat support agents is through the Help menu in QuickBooks Online. You can follow these steps on how get in touch with them:

Web version

1. Go to the Help menu and select Contact Us.
2. Provide a short description of your concern, then click Let's talk.
3. Select between Start Messaging and Get a call.

Mobile app

1. Go to the main menu ≡ and click the Question mark icon in the upper-right hand corner. 
2. Select Help and Support, then tap Contact Us.
3. Provide a short description of your concern, then click Let's talk.
4. Tap Get a callback.

Let me know if you need a anything else. 

I am still having this problem 

Looks like time to give up quickbooks 

Used to love the chat online and how quickly they answered now it just always says access denied 

The gear icon such a pain in the neck - if this is the way that QB wants us on desktop - nope 

I am off to Xero 

Elaine

I understand your sentiments, @Elaineb6. 

No worries, I'm here to make sure you'll be able to have access to the Gear icon.

First off, have you performed the recommended troubleshooting steps provided by my colleagues above? If not, I'd recommend doing so. Clearing your browser's cache and cookies, using other supported browsers, and making sure you met the system requirements are ways to help us get the best experience when using QuickBooks.

However, if the steps above didn't work on your end, I'd suggest contacting our Customer Care Support. This way, they'll be able to look at your account securely and provide you with a permanent solution and open an investigation if needed.  Also, make sure that you have an internet connection in doing so.

I'll be sharing the steps for getting in touch with our support team in case you need one:

1. Go to the Help icon and select Contact us in the Search tab.
2. From the What can we help you with field, enter your question.
3. Click on Continue.
4. Choose either Appointment, Callback, or Chat.

If you still can't contact support, feel free to visit this article to know the contact number you should reach to get the help you need. Just scroll down to the "Can't get signed in?" section: QuickBooks Online Support.

Additionally, please know that you can always browse through our QuickBooks Help page for helpful video tutorials and handy articles that you can use as guides in performing QuickBooks tasks.

I'll be around in case you need further assistance with regard to accessing the Gear icon in QBO. Simply leave a comment below, and I'll get back to you.