Receiving error : An unexpected error occurred while accessing or saving your data. Please wait a few minutes and try again. If the problem persists, contact support"

Welcome back to the Community, @akors.

QuickBooks may encounter errors when the cache is occupied with lots of forms. Internet files also interrupts the connection between servers. To fix this, I'll recommend using a incognito/private browser.

Private browsing mode helps prevent internet files that make QBO get errors.

Use a supported browser and here's the keyboard shortcut:

• Chrome: Press Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If it works, clear the browser's cache. This way, your browser will download new forms that help browsing experience quicker.

Otherwise, switch to another supported browser.

Also, I'd like to ask what specific form or feature you've encountered this error on. I'd love to talk about it more and help you fix it.

Please feel free to leave a comment or tag me (@Jovychris_A) if there's anything else you want to know. Take care!

I am getting this error message when trying to open either QB Online or QB desktop. Is this a problem with my end or with Quickbooks?

Hello, @CentralOfficeBookstore.

Allow me to provide some information about the error message you're receiving.

Our Development team is currently researching this unexpected behavior and have created a ticket for this issue. You can request a callback from our QuickBooks Online Support team and ask to be added to the ticket (INV-42423). Then, you'll receive weekly email updates from our developers until the problem is fixed. In the meantime, I recommend following the steps listed by my colleague above to see if you can resolve the error on your side. 

Feel free to drop a line below if you have any other questions. Wishing you continued business success now and in the future.

My problem is I can't even sign in, so I will not be able to request a callback with the Quickbooks Online support team. Can you add me to ticket INV-42423?

My small business is completely stuck until this is resolved. Waiting hours, days or weeks is not acceptable for us. We need to process sales receipts and take in contributions daily.

Marcus

(415) 674-1819

Please see attached.

I can only imagine the many challenges you have and the difficulty in keeping your business running, @CentralOfficeBookst.

Since you can't access your QuickBooks Online (QBO) account, you can use our test drive account instead. This way, you can connect to our customer support so they can add your account to the list of the affected users. Here's how you can reach out to them:
 

1. Click the Help icon.
2. Hit Contact us.
3. Enter "Unable to access QBO account" in the description, then click Let's talk.
4. Choose Get a callback.

Please check out our support hours to ensure that we address your concerns on time.

We're open 24/7 and always ready to assist. I'm looking forward to helping you out in the Community.