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Level 1

Recovering QB when computer crashes

My desktop crashed and at present we're waiting to see what we can recover. I can't seem to get an actual person at QB to help me reinstall QB on a new computer and recover my files. I have QB Plus Annual subscription PRO, and I have online file back up. Any help is appreciated. I can't get anyone to chat with me on support for desktop. The online chat support answered but gave me an incorrect link for help with desktop. I'm super irritated that I can't talk to someone in support to walk me through this.





3 Comments 3

Recovering QB when computer crashes

Thanks for posting in the Community, @LizTalleyWriter.


Reinstalling your QuickBooks Desktop (QBDT) on a new computer is pretty easy. Just make sure that you have your product and license info available. Then, download your version of QBDT and save the file somewhere you can easily find it.


Once done, here's how to install it:


  1. Open the file QuickBooks.exe you downloaded.
  2. Follow the onscreen instructions. Accept the software license agreement and then select Next.
  3. Enter your Product and License numbers. Then tick Next.
  4. You have two options for installing QuickBooks: express, or custom and network.


After that, QuickBooks will ask you to activate and update it. If you need detailed steps, please refer to this article: Activate QuickBooks Desktop for Windows.


Also, to recover or restore your backup file, please refer to these steps:


  1. Open Intuit Data Protect, then select Restore from Backup.
  2. Enter the date and time of the backup you want to restore.
  3. Choose the file/s, select Continue.
  4. Pick the location for the restored file, then choose Restore.


To if you want to know some frequently asked questions about Intuit Data Protect (IDP), consider checking out this article: Common questions about Intuit Data Protect.


Please let me know if you have any additional questions or concerns by leaving a comment below. I'll be more than happy to answer them. Take care and have a good one!

Level 1

Recovering QB when computer crashes

I due not have a current Quickbooks Disc 2019 Por/premier Installation will this work

QuickBooks Team

Recovering QB when computer crashes

Yes, it will, @Gunny79.


All we need to do is prepare the product and license number of your QuickBooks Desktop (QBDT) software. Then, download your version of QBDT


Once done, enter the product and license number. For the complete details, you can refer to the steps and links shared by my colleague FritzF above.


In case you need to learn some tips and best practices in managing your software effectively, check out our QuickBooks Support page. Here, you can read some of the articles that you can use for future guidance.


Let me know if there’s anything else you need help with reinstalling your QBDT software. I’ll be around ready to back you up. Take care and keep safe!

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