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Highlighted
Level 1

Small menu Icons in my program

hello, 

I am using QB Pro on my Dell XPS (2016)

 

Does anyone else have the issue of a very small menu bar?

I am not sure how to address this?

 

4 Comments
Highlighted
QuickBooks Team

Small menu Icons in my program

Hi there, Nadia Alarakhia.

It's good to have you back here in the Community. I'm here to help you fix this display error on your QuickBooks so you can get back to business.

 

You can change the Dots Per Inch. (DPI) settings of your to fix display issues like this.

Here's how:

  1. Right-click the QuickBooks icon, then select Properties.
  2. On the Compatibility tab, select Disable display scaling on high DPI settings.
  3. Select Apply, then OK.
  4. Open QuickBooks and check to see if the windows are visible.

If this doesn't work, please check out this article for more troubleshooting steps to be performed to get this resolve: https://community.intuit.com/articles/1774495.

 

You'll be back up and running in no time. Please let me know if you have any other questions. Wishing you and your business continued success.

Highlighted
Level 1

Small menu Icons in my program

Hi BettyJaneB,

 

Thanks for the info. I am still having the same issue after going through all of the solutions. Is it because of the version of QB I am using?

It is QB Pro 2016

 

Thanks

 

Highlighted
Anonymous
Not applicable

Small menu Icons in my program

Hello there, Nadia Alarakhia,

 

Allow me to chime in and help you get past this issue.

 

Technically, the 2016 version you're using should not cause any display issues as it is still a supported desktop edition. To get the best QuickBooks performance, you'll need to make sure it is updated and follows our recommended system requirements.

 

Here's the recommended screen resolution for QuickBooks Desktop 2016:

  • Display optimized for 1024 x 768 screen resolution or higher with up to 2 Extended monitors.
  • Best optimized for Default DPI setting (96 DPI or 100%).
  • Medium DPI (120 DPI or 110%) is supported to ensure an optimal experience for 110% scaling.

If you're still getting the same issue after verifying your display settings, I would suggest getting in touch with one of our phone support. They have the resources to help you configure your DPI settings in a secure environment.

 

Here's how you can contact us:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Choose QuickBooks Desktop.
  3. Select your QuickBooks version.
  4. Click the Search for something else button.
  5. In the Tell us more about your question box, type QuickBooks Display Issue.
  6. Click on Search.
  7. Scroll down and click the Get Phone Number button.

Please feel free to loop me in if you have any QuickBooks questions. I'm here to assist you in any ways I can.

Highlighted
Community Champion

Small menu Icons in my program

Did you get your issue resolved?

 

Following up on some of the other comments, what is your monitor resolution currently set to?  And are you using a 4K monitor by any chance?

 

And I see your Dell is a 2016, what version of QBs are you using?

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