Status please "Your case number is xxxxxxxxx"

Hello there, lsp-quick.

Welcome aboard to the Online Community. To check the status of the case number, I have to collect sensitive data to view the information.

The Community is a public platform and performing this task can’t be done here for security reasons. I recommend contacting our QBO Care Team.

One of our support agents can take a look at the case number and provide you the latest update about the issue in a secure environment.

1. Choose the Help menu in the upper right hand to access the Search window.
2. From there, scroll down to click the Contact us link.
3. Type the issue/topic in the field box and then hit the Let’s talk button.
4. Select how you want to reach out to our support team: Start messaging or Get a callback.

I also invite you to visit our blog to know what our product development team is working on. From there, you’ll see the latest enhancements added to the product: QuickBooks Online.

Reach out to me anytime whenever you have further questions. Please know I’m here to help you. Have a good one.

The W2 were processed incorrectly and one is missing.  I have called in multiple times and do have a case number.  The reps can find the case number but cannot give me status as I am trying to report additional information.  I cannot get to a person who knows anything, but they waste my time (for hours).  I cannot access CHAT.

Can someone please help me

Thanks for dropping by the Community, @DSMBoca. I'm here to guide you through the process of contacting QuickBooks Online (QBO) support.

Let me first provide some troubleshooting steps for your concern about being unable to start a chat. There are times when an issue like this occurs when we encounter a browser-related issue. 

I suggest performing the steps through a private/incognito window. The private window will not save any history, making it a good place to identify browser problems. To save you time, use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, you can go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the results.

I'd also like to verify what caused your W2 to be processed incorrectly and provide you with the status of your case. However, I'm incapable of pulling up an account here since Community is an open forum.

Since you have the case number, you can provide it to our experts. This way, they can help and look into the details of your issue immediately. Make sure to reach out to them within business hours to get a prompt response.

You'll want to see this article if you or your employee find a mistake on their W-2: Fix an incorrect W-2.

Additionally, if you want to view and print your W-2 forms and send some copies to your employees, you can visit this article: Print your W-2 and W-3 forms.

We're always here if you have other questions when working with your tax forms. I look forward to your response. Have a great day ahead!