System Upgrade for Less Money

Do you have QB Desktop Pro/Premier Plus with Enhanced Payroll at this time? When is your renewal subscription due?

Thanks for bringing this to our attention, tmarie2. I'll help share how we can prevent these fraud calls from parties claiming to be affiliated with Intuit.

Please be aware that Intuit will only contact you if you request a callback over a QuickBooks issue. These scams involve fraudsters posing as legitimate technical support representatives to gain access to your personal and financial information.

With this, please know that we have strict policies and procedures to safeguard your personal data. Any remote sessions performed during the call should be disconnected or uninstalled to secure your account.

If you haven't requested to upgrade your QuickBooks Desktop subscription, you can report any suspicious calls directly to our Security team to stop this from happening and prevent security risks. To do that:

1. Go to our Privacy and Security page.
2. Scroll down to the Security section and choose Report technical support scams.
3. Then, click on the security email.

In case you also receive a suspicious email, you can utilize these references in the future to help you recognize official Intuit correspondence and websites:

• Receive important email messages from Intuit.
• Identify suspicious activity, phishing scams, and potential fraud.

I'll be on this thread anytime you require assistance safeguarding information on your account. Just let me know below, stay safe.

Yes, I have Pro with Enhanced payroll.

I asked her what would be involved with the system upgrade & she said all she would need was my credit card information & then they would send the download and I would be ready to go. I asked if my credit card was already attached to my account, why would she need it? She asked if it ended with xxxx & stated my expiration date (which was correct) & said all she would need was the security code on the back of my card. We have another call scheduled this coming Wednesday because I told her I had to talk to my bosses first.

Have you contacted Support in the last 12 months?

No

Log in to your CAMPS and check your renewal date. If you decide to upgrade to QBD Enterprise Gold to lower your total subscription cost, you should take action 1 month before the current renewal date. You may also consider changing your phone number in CAMPS immediately. You can get discount to purchase a new license thru a partner.

So, can you tell me if this is, in fact, a fraudulent call? In short, if I ever do choose to update, upgrade, etc., is that something that can be done through My Company within QuickBooks or does it take someone with Intuit to actually accomplish that? I'm just looking for a straight up, definite answer. With all the other calls I get from people posing as a QB representative and that my subscription is expiring and they need me to update my payment information, I just don't know who to believe anymore. My employees depend on their check every other week so I'm not willing to take any chances for their sake.

She had me click ctrl + 1 and asked me questions about some numbers in the box that popped up like total targets, total accounts, total vendors, etc. so that's why I initially thought it was legit but, I'm just extremely hesitant because of all the other scams & fraudulent things that go on with Intuit posers.

Thanks for following up with the Community, tmarie2.

Phishing, spam, spoofing, or hoaxing phone calls/emails are a huge problem, and the best protection against these security risks is awareness and prevention. If you didn't expect or request a call from Intuit, it's unlikely you're actually speaking to an Intuit representative.

If you suspect a caller of operating a technical support scam, you can report it to our Security team.

Here's how:
 

1. Go to our Privacy & Security page.
2. Find the Report technical support scams section.
3. Select Email security@intuit.com.
4. Compose and send your email. You can attach any screenshots, details, etc. to the message.
   
   

One way to confirm if a caller is actually an Intuit representative is to contact Intuit directly through your product and confirm if there's any notes on the account about your interaction with the caller. Each time you speak with an Intuit agent about your account, notations are left about the interaction. If you received a legitimate phone call from an Intuit agent, there will be notes on your account about the interaction, and the agent you're speaking with will see them.

You can get in touch with our Customer Care team while signed in.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
   
   
    
4. Hit Continue.
   
   
    
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about identifying suspicious activity which may come in handy moving forward: Identify suspicious activity, phishing scams, & potential fraud

Please don't hesitate to send a reply if there's any additional questions. Have a lovely Monday!

She had me click ctrl + 1 and asked me questions about some numbers in the box that popped up like total targets, total accounts, total vendors, etc

I'm not sure what the point of asking for this information was unless you talked to a Support person. Sales team don't need this kind of information. Don't forget to change your phone number immediately.