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BenTam
Level 5

Unexpected Error

Dear Supports,

I encounter the following error frequently in QB Desktop Premier 2018. Please fix it.

Thanks a lot.

 

image.png

 

 

Solved
Best answer November 22, 2018

Best Answers
john-pero
Community Champion

Unexpected Error

Nobody here can fix issues in your file. This is a peer user community and the problems are in your file, not anywhere else that someone can push a button or provide a system update to fix. It is likely a damaged template.

 

Try the steps in this post https://community.intuit.com/questions/1625905-i-keep-getting-error-code-c-387 and if that does not work use the contact support link provided

View solution in original post

3 Comments 3
john-pero
Community Champion

Unexpected Error

Nobody here can fix issues in your file. This is a peer user community and the problems are in your file, not anywhere else that someone can push a button or provide a system update to fix. It is likely a damaged template.

 

Try the steps in this post https://community.intuit.com/questions/1625905-i-keep-getting-error-code-c-387 and if that does not work use the contact support link provided

JudiWhite
Level 1

Unexpected Error


@BenTam wrote:

Dear Supports,

I encounter the following error frequently in QB Desktop Premier 2018. Please fix it.

Thanks a lot.

 

image.png

 

 


 

AileneA
QuickBooks Team

Unexpected Error

Hello, @JudiWhite

 

Thank you for reaching out to the Community. I'm here to help you sort this out. We can fix this by performing the Repair utility tools in QuickBooks Desktop. This way, it'll return to its default order. Though, you need to back up your data first before performing these steps below to save your company data if file damage occur. Let me show you how:  

 

  1. Click the File tab at the top. 
  2. Select Utilities from the drop-down option. 
  3. Choose Rebuild Data
  4. Click Ok on Rebuild has completed.  

   

 

After rebuilding data, we can close and reopen your file after revamp it.    

 

For additional information on these, I recommend the following articles:  

 

Please let me know how it works. I want to make sure that everything is taken care of. I'm here to provide any additional assistance if needed. Have a good one.

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