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JGoldstein13
Level 1

won't except product number durning installation

Hi,

 

I have renewed my subscription and downloaded the exe file.  I know there is a new product number for the 21 download, but it was never provided to me.  Can you help?  I know my license has been renewed and properly entered.

Fiat Lux - ASIA
Level 15

won't except product number durning installation

@JGoldstein13 

Have you checked your CAMPS?

SarahannC
Moderator

won't except product number durning installation

Hello there, @JGoldstein13.

 

As Fiat Lux - ASIA suggestion above, you can visit the Customer Account Management Portal Site (CAMPS) to verify your company’s subscription and manage your QuickBooks Desktop products license/product information. To guide you further, please follow these steps:

 

  1. Go to camps.intuit.com
  2. Sign in with your Intuit Account info. This could be different from what you use to sign in to your company file.
  3. If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs.

 

If you cannot locate QuickBooks license or product number, you can get your license information by entering your business phone number or email on file through this link: Locate Your License. Once done, click the Find license and product number button.

 

For additional insights, you may check out these articles. Each of them provides information about managing licenses and product numbers.

 

 

Please feel free to reach out to us here in the Community if you have other questions about QuickBooks. I’m always here to help.

LHandfield
Level 1

won't except product number durning installation

I have muy new Dell XPS 9500, switching from Apple to Windows 10.

I try to reinstall Quickbooks 2020 hard copy since I am most of the time without internet signal.

I do not remember what the product number was.

Can i buy a new Quickbooks 2020 ?

 

LeizylM
QuickBooks Team

won't except product number durning installation

 

Helping out with getting your license or product number is my specialty, LHandfield.

 

You can log in to CAMPs (Customer Account Management Portal) using your Intuit account to check your QuickBooks Desktop products license/product information. 

 

Here's how:

 

  1. Sign in to camps.intuit.com.
  2. Find your QuickBooks subscription in the Products & Services list.
  3. Select Details. From there, you'll see your license and product number.

 

If you can't log in to CAMPs, I suggest reaching out to our QuickBooks Support Team. This way, they can verify your account in a secure environment and help you retrieve your license number.

 

Click the Reply button if you have further questions about managing your account. I'll be here to help you. Have a great day.

Fiat Lux - ASIA
Level 15

won't except product number durning installation

@LHandfield 

Login to your CAMPS and find your license info there. Otherwise, you can still purchase the one time license for QBD 2020 or 2021 from several partners if required.

jgreenwell
Level 1

won't except product number durning installation

Downloaded from Intuit. License Number and product code were provided with the download. The link and License and product codes were sent in a email. It will not accept the product code

Fiat Lux - ASIA
Level 15

won't except product number durning installation

@jgreenwell 

Did you purchase a new license for QB Desktop 2022?

GlinetteC
Moderator

won't except product number durning installation

Hello there, jgreenwell.

 

I can help you direct to the support available that can assist you with this one.
 

I'd suggest reaching out to our Customer Support Team. They have the necessary tools to access your account details and help you right away. 

 

Here's how you can get in touch with an agent:

 

  1. In QuickBooks, click Help.
  2. Choose QuickBooks Desktop Help.
  3. In the Have a question? window, click Contact Us.
  4. So you'll be route to the correct support, enter your concern, then click Continue.
  5. Choose either Message an Agent (Chat to a support agent) or Talk to a Specialist (Arrange a callback from a phone agent).

 

Please take note of our business hours to ensure we can attend to your needs.

 

Let me know how it goes after contacting them. I want to make sure everything you're all set with this concern.

wowstudio
Level 1

won't except product number durning installation

What would the equivalent instructions be for QB Desktop for Mac?

9130 3542 3117 1626
Level 1

won't except product number durning installation

hello how to get my licence number 

 

Giovann_G
Moderator

won't except product number durning installation

Thanks for joining in the thread, 9130 3542 3117 1626.

 

You can log in to the Customer Account Management Portal Site (CAMPS) to obtain your license number. I'll show you how.

 

  1. Go to camps.intuit.com.
  2. Sign in with your Intuit Account info. This could be different from what you use to sign in to your company file.
  3. If you see multiple products to choose from, select QuickBooks Desktop to go to CAMPs.

 

Alternatively, you can use our license locator by entering your business phone number or email address through this link: Locate your license.

 

If you're unable to log in to CAMPS and can't locate your license through the link, I recommend contacting our QuickBooks Desktop Support. They have the tools to pull up your account and look for your license number.

 

Once you have your license number, you can read this article to guide you on the process of installing and activating QuickBooks Desktop: Install QuickBooks Desktop.

 

You can always post again if you need further assistance or have other QuickBooks concerns. We're here to help you.

Adnan6
Level 1

won't except product number durning installation

Why I have not any message or mail, my License and Product number 

4Gal
Level 10

won't except product number durning installation

@Adnan6 

Which QB Desktop year version do you have? 2024?

AldritchM
QuickBooks Team

won't except product number durning installation

Hi there, @Adnan6.

 

Allow me to share some information regarding the QuickBooks Desktop license.

 

If you made the purchase of QuickBooks Desktop from our website, you can find your product information in the confirmation email that was sent to you after the original purchase. But if you bought QuickBooks from a retail store, simply check the original packaging for a label located next to the UPC Code to find your product details.

 

You can begin the installation once you have the license and product number, here's the full guide: Install QuickBooks Desktop.

 

Additionally, you can utilize this to manage your accounts, products, contacts, billing, and user ID access: Change, manage or update your Intuit account with CAMPs.

 

Please let me if you have more questions about installing your QuickBooks Desktop. I'm always around to help!

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