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erinq
Level 2

Wondering why my case has gotten closed after I repeatedly replied to the emails stating my problem is not resolved?

 
6 Comments 6
Just_me
Level 8

Wondering why my case has gotten closed after I repeatedly replied to the emails stating my problem is not resolved?

It is Intuits way of saying it's not a problem for them, so they are going to pretend like it's not a problem for you. 

I have had it happen twice, now.  They will just keep ignoring you, about whatever problem you're having. They have to have as much control over you and your company, as they can.  Pretty sure it's a game to them. 

Sorry you're dealing with it all. 

 

Good luck.  

MirriamM
Moderator

Wondering why my case has gotten closed after I repeatedly replied to the emails stating my problem is not resolved?

Hello there, @erinq.

 

I appreciate you reaching out to our support and I'm taking note of the feedback regarding your experience. Now that you’re in the Community, I’ll do everything in my power to help fix or resolve the issue you have.

 

To get started, can you please provide additional details about the help that you need? This is for me to provide the best resolution for you. 

 

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

 

As always, you can get back to me if you have any additional questions. I'm here for you. Have a great day!

erinq
Level 2

Wondering why my case has gotten closed after I repeatedly replied to the emails stating my problem is not resolved?

I've replied via email, problem is still not resolved.  Contractor's direct deposit information is not flowing back to me for payment even though they are inputting it on their end.

IamjuViel
QuickBooks Team

Wondering why my case has gotten closed after I repeatedly replied to the emails stating my problem is not resolved?

This is not the service that we want you to have, @erinq.

 

That being said, let me route you to the best available support so we can perform an in-depth investigation of why you're still unable to pay your contractors successfully. 

 

Since the Community is a public forum, I'd recommend contacting our Customer Care Team. They have the tools to securely look up your account. Also, an agent can run a detailed investigation via a secured remote access session.

 

Here's how to contact us:

  1. Click the Help on the top right.
  2. Select the Contact Us button
  3. Enter your concern.
  4. Click Let's talk.
  5. Choose a way to connect with us through, Start a chat or Get a callback

You can check this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types

 

Looking forward to hearing how the call goes. 

erinq
Level 2

Wondering why my case has gotten closed after I repeatedly replied to the emails stating my problem is not resolved?

I've done this, twice and spent a total of 4 plus hours chatting or talking with your support staff - they do not know what the problem is and this does not get resolved by talking with them.  I had a case closed out by one of your support members even though I told them I still have a problem.  Maybe this is a bigger problem with your program or a known issue, I would like an explanation as to why a feature that should be working does not actually work.

Ashley H
QuickBooks Team

Wondering why my case has gotten closed after I repeatedly replied to the emails stating my problem is not resolved?

Hello there, @erinq.

 

Our Engineering Team is aware of this behavior. You can call into our Online Support to get attached to a list of affected users to receive email notifications of updates on the issue and when it gets resolved. If you follow my colleague's @IamjuViel steps on contacting our Online Support, then you can tell them it's for INV-40422

 

Please keep me updated on how the conversation goes. I'll be here if you need anything else. Have a great day!

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