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kimchirco
Level 2

1099 address incorrect error message

I am getting an error when I want to submit my 1099 in QBO that a vendors address needs to be fixes/corrected. I have fixed it. It is correct by the message isn't going away so I can't submit the 1099 e-file for that vendor. Any suggestions?
6 Comments 6
BigRedConsulting
Community Champion

1099 address incorrect error message

I wonder how it is that QBO knows (well really, asserts) that the address is incorrect? I mean, how could it know the correct address? It's sort of nuts.

kimchirco
Level 2

1099 address incorrect error message

I agree. It is something with that vendor -- I tried addresses that were on other 1099s and it was still giving the error. I'm not sure how to clear the error so I can print the 1099s.

ReymondO
Moderator

1099 address incorrect error message

Thanks for sharing your concern in the QuickBooks Community page, @kimchirco.

 

Did you get any specific error message when submitting your 1099? Additional information about this concern will help us look for the right solution in solving the problem.

 

In the meantime, let’s perform some basic troubleshooting steps to make sure the issue isn’t browser related. It’s possible that local internet cache files are the reason for this unexpected behavior. 


Let’s start logging in to QuickBooks using a private window. Here’s how:

 

  • Ctrl + Shift + P (Internet Explorer)
  • Command + Shift + N (Safari)
  • Ctrl+ Shift + N (Google Chrome)
  • Ctrl + Shift + P (Mozilla Firefox)

 

Once done, try submitting your 1099 form again. If it works, you need to clear your browser’s cache. Here’s an article to help you with the process: How do I clear my browser cache and temporary Internet files?

 

If you're still getting the same results, try using another supported browsers instead. This might be a temporary issue with your current browser and QuickBooks.

 

For more details about preparing 1099, check out these articles:

 

 

Let me know how it goes as I wanted to ensure this is resolved for you. Take care and have a good one.

kimchirco
Level 2

1099 address incorrect error message

I did try using Safari and got the same error. You can see the error message attached. 

I have tried entering addresses that are on other vendors that are correct and I still get this error.

 

I didn't use a private window in Chrome which is my typical browswer but I did use a brand new browser Safari. I don't use Safari.

kimchirco
Level 2

1099 address incorrect error message

I did try a incognito in Chrome and still got the same error.

Kurt_M
QuickBooks Team

1099 address incorrect error message

I appreciate you for getting back on this thread, @kimchirco. I'll point you in the right direction to get this sorted out so you can proceed to modify and file your 1099 forms in QuickBooks Online (QBO).

 

Since the troubleshooting steps provided by my colleague didn't work, I recommend contacting our QuickBooks Online Customer Care Team. I want to ensure this gets addressed as soon as possible so you can file your 1099 forms. Our customer care team has the tools to access your account in a secure environment. This way, they can further investigate and find out the root cause of the problem. |I'll gladly input the steps below. To begin, here's how:

 

  1. Access your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

See this page for more information: QuickBooks Online Support.

 

Additionally, here's an article to help you in case you need to do some corrections with your 1099 forms in QBO: Correct or change 1099s in QuickBooks.

 

You can also check this page to get answers to questions related to 1099 forms: Get answers to your 1099 questions.

 

I'm rooting for your success in this, @kimchirco. Please don't hesitate to visit the Community space if you need help performing specific tasks in QuickBooks. It's been a pleasure to have you here today. Stay safe, and have a nice day!

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