1099 e-file process won't complete using QBO with Chrome. Second tab opens, receive error message "Site Temporarily Not Available", "Service Unavailable". Why?

Let me first welcome you here in the Community, tracy-humes-newt.

As of now, we have an ongoing investigation (INV-53755) about being unable to e-file 1099s. We recommend contacting our QuickBooks Support Team so you'll be added as one of the affected users.

Here's how:
 

1. Go to the Help menu.
2. Select Talk to a human.
3. Type in INV-53755 in the Type something field.
4. Click the send icon.
5. Choose I still need a human.
6. Click Contact Us.
7. Select the Send a message button.
8. Enter the necessary details, then click Continue.

After that, you'll receive an email update once the issue is already resolved.

You can check your e-file status by visiting this article: Create and file 1099s using QuickBooks Online. Then, scroll down to Step 5: Check your filing status.

Additionally, I've also included some resources you can use for preparing the year-end: 

• Year-end guide and checklist

• FAQ: How to use year-end reports

• Webinars and Events

Get in touch with me if you have additional questions. I'd be happy to answer them for you. Keep safe.

Hello CharleneMae_F,

Thank you very much for your reply. I tried the Help Menu solution, but my help menu does not contain the choices you list. The closest I come is to a live chat.

Here is a second question: Our company chose to e-file because we are on lockdown in our county and working from home. The e-file option is the best way to get 1099's to our vendors in a timely manner since it is difficult to go into the office and print 1099 forms. Will this issue with INV-53755 be resolved soon? In time so that we can e-file and meet the end of month deadline? Thank you.

I wish I could make it better, @newtropic-th,

Our engineering team is working diligently so updates are provided on time before your filing deadline. And we're unable to provide the exact turn around as to when it will be available.

Rest assured that you'll receive all the updates via email message as long as your account on file has been associated with the said investigation as shared by my colleague above.

In the same manner, I've got you this helpful article for guidance in preparation for the 2020 tax season: QuickBooks Online Payroll Year-end Checklist.

If there's anything else that I can help you with, please let me know by leaving any comments below. I'll be here to lend a hand.

I have the same problem :(