2022 Quickbooks desktop pro plus can't open one of my companies

Hi there, @jzs.

Utilizing the QuickBooks Tool Hub is a good choice, as it also fixes different problems and errors while using the application. However, right now, there is an ongoing investigation that our engineers are currently looking into about customers showing no option to use the feature.

In this, I recommend contacting our Technical Support Team. This way, they can add your company file to the list of affected users and provide this investigation number for easy tracking: INV-90451.

Here’s how:

1. From your QuickBooks Desktop account, click the Help menu at the top.
2. Click the QuickBooks Desktop Help menu and select Contact Us.
3. Provide some information about this concern in the search box, then select Continue.
4. Sign in to your Intuit account and tap Continue. Afterward, select Continue with my account.
5. Please enter the code that will be sent to your via email and select Continue.
6. From there, select how you want to connect with us. It’s either to chat with us or Have us call you.

On the other hand, you can refer to this link and click the Contact Us button. This will route you to fill out some information about the product you are using and enter a brief description of your concern. Then, please choose a way to connect with us: Contact QuickBooks Desktop support.

We appreciate your patience while we're working on this one. Please know that I’m always here whenever you need more assistance with QuickBooks. Stay safe!

Thank you, but I can't open the file to rebuild that company's data file?  Wouldn't it be rebuilding data for the open company file? The company file that most likely needs rebuilt, I cannot open.  When I open Quickbooks the company datafile that it opens works fine.  It's a different company datafile that I need to open and can't.

Good day, @jzs.

I appreciate your elaboration regarding the file you can't open. Let's perform additional troubleshooting steps intended for this file. Rest assured that I'll do what I can to help you.

Yes, verify and rebuild data is for the open company file. The verify tool finds the most common issues in a company file then the rebuild tool fixes them.

Since the company file won't open, update QuickBooks Desktop to the latest release from our website. Please know you can only access a company file (.QBW) and ensure it's not compressed or encrypted.

In addition, QuickBooks can reopen any windows that were left open when you closed your company file. However, if a report or multiple windows will open automatically, it could cause the software to freeze during startup.

If so, this instruction will open your company file without saved windows:

1. Open QuickBooks Desktop.
2. In No Company Open, select your company file. 
3. Press and hold ALT on your keyboard and then select Open. Don’t let go of ALT until the file opens. If QuickBooks asks you to sign in, release ALT and enter your password. Press and hold ALT again and select OK.

If it works, turn off the Save the desktop when closing preference by following these steps:

1. Go to Edit and select Preferences.
2. Select Desktop View.
3. Select Don't save the desktop and then OK.
4. Close and open QuickBooks again and open your company file.

Kindly visit this article to continue to Solution 3 if the issue persists: Can't open your company file in QuickBooks Desktop.

I'd also recommend contacting us for further help. Our representatives are willing to figure out what happened to the file. This way, we can provide an accurate resolution according to your situation.

 The solutions presented above are the common troubleshooting steps we give to fix general problems when your company file won't open. If there are any other concerns, add them to this thread or reach out to our Support Team. We'll be glad to assist you.

@jzs 

Can you open the file on QBD 2023?

So I updated to Quickbooks desktop pro plus 2023 and was able to get into the other company.  HOWEVER, once I tried to logoff so that I could then go into the other company, it CRASHES!  

Also, when I open Quickbooks it opens to the open company file. I cannot get to the screen where no company file is open, that is the problem.

Having the same issue.  Started yesterday. Try to log out and open other company and Quickbooks closes.  When I reopen Quickbooks only last company worked on is visible.

I found a work around!  When it pulls up the company login info, hit cancel and it should bring up your list of companies!!!

Hello, @jzs & @sharico180.

Currently, we have an ongoing investigation about the program crash that occurs when opening files. Rest assured that our engineers are doing their best to fix it as soon as possible.

I recommend contacting our Customer Care Support team so you'll be added to the list of affected users. This way, you'll receive email updates on the investigation's status and be notified once it's been resolved. I've included the steps to contact support below. 

Here's how:

1. Select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
   
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

For more details about our support availability, refer to this article: Contact Support. 

Additionally, we recommend backing up your company file regularly to safeguard your data.

If you have any further insights or observations about the shutdowns, please don't hesitate to share them with us. We genuinely appreciate your patience and understanding as we work towards a solution.

Are there any updates to this?  I am using Quickbooks Desktop Pro Plus 2023. It seems that there was a fix but it was short lived.  Quickbooks still closes on log out and reopens only showing last company worked on.

Thanks for participating in the thread, @sharico180. I'll update you on the issues that occur when opening companies in QuickBooks Desktop. 

I've checked here on my end and found out that the investigation about QBDT crashes when opening a file through the Open Previous Company feature is still ongoing. For now, you should close the company you are in, then go to Open Company and select the company you want to open next.

If you haven't reached out to our Customer Support Team, you may follow the steps shared by LieraMarie_A. This is to ensure you'll get an update about the resolution status. They have to collect personal data to add your company and product to the list of affected users and provide this investigation number for easy tracking: INV-90451.

I'll add these resources that contain fix general problems when your company file won't open and how to back up your QuickBooks files and folders using Intuit Data protect:

•  Can't open your company file in QuickBooks Desktop
• Intuit Data Protect to back up your company files

Please bear with us as we're working to fix this as soon as possible. If you have any other concerns about opening your company file, please let me know in your reply. 

I've got a ticket # that we fought with something like this for weeks.  151-026-05-221

We tried everything.  Rebuild, Condense, fix, send to data services, etc.  The last thing that worked was something that my client actually figured out.

The fix ended up to be to ensure that every user has an intuit account, and that they are signed into it inside Quickbooks itself.  This company had two files.  The file that has problems, and the file that does not.

The broken file, when launched, would crash to desktop 100% of the time when launched fresh.  However, it could usually be opened as a second company AFTER opening the working file.  The working file is 2 years old.  The broken one is 15 years old, but has been condensed, been through data services, etc.

We used the working file to get the users signed up and signed into an intuit.com account.  After doing this, we can now open the broken file with no drama.

I hope this helps someone else.