Accountant's Copy Import Crashes QuickBooks Desktop

Hello there, @AverettPC.

I'll help you resolve the issue with importing Accountant's copy using QuickBooks Desktop 2020.

Make sure your accountant's QuickBooks version matches your QuickBooks Desktop or Enterprise version. For instance, if you're using QuickBooks Desktop Premier 2020, your accountant will need QuickBooks Desktop Accountant 2020 to access your Accountant's Copy. They can also have a version gap of one year given that the Accountant has a more recent version.

I'm also adding these two accountant's copy workflows that you can choose from:

• Manual workflow -
  • You and your accountant can exchange Accountant's Copy file via:
    • a USB drive
    • email attachment
    • or shared through a cloud service like Box.
  • You can send back the updated version in the same way. Check out on how to create an Accountant's Copy for specific details.
• Accountant's Copy file transfer (ACFT) workflow -
  • The ACFT service lets you and your accountant exchange Accountant's Copy files through Intuit's secure server.

If everything fails, you can still contact our Customer Care team. For unsupported version, you can still reach them with an additional cost.

Here's how:

1. Go to Help in QuickBooks, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and choose Continue and then Continue with my account.

• If you don't already have an account, make sure to Create a new account.

1. We'll email you a single use code. Enter your code and select Continue.

• If you have more than one account, select the account you want to use and then Continue.

1. Choose to chat with us or Have us call you.

For future reference, you can read these resources to learn more about Accountant's Copy:

• How to use the Accountant's Copy
• Resolve errors when creating or working on an accountant's copy
• Troubleshoot Accountant File Transfer service issues

Feel free to comment below if you have questions about importing Accountant's copy in QuickBooks Desktop. I'm always here to help. Have a great day.

@AverettPC 

Convert your accountant's copy file to *.qbb and ask your client to restore it. Did the encounter any issue?

Thanks, I didn't know that I could still reach out to support for an older version.

This won't work since they continued to work in QuickBooks while I had the accountant's copy. If they restore it, they have to reenter the work that they did. 

Let's make sure everything goes out just fine when clients import the file, Averett.

It is recommended to install the latest update of QuickBooks Desktop to ensure it supports all the critical updates and fixes needed by the program. 

Also, ensure to run your QuickBooks as the Administrator when following the steps outlined in this section (right-click the QuickBooks icon on your desktop and select Run as Administrator).

After that, ensure to identify if the issue is only happening in one company file. Normally, the issue is related to data damage if the error is isolated to only one file.  After you're able to determine, you can send an Accountant's Copy using a different file.

However, if the issue still persists, rename the Entitlementdatastore.ecml file. This requires you to re-register all versions of QuickBooks Desktop on your computer. Here's how:

1. Close QuickBooks Desktop.
2. Re-create damaged EntitlementDataStore.ecml
3. Open QuickBooks Desktop. You should be prompted to re-register the program.
4. Sync your license data online.
   1. From the Help menu, go to Manage My License.
   2. Select Sync License Data Online.

Moreover, if you're still experiencing the same issue, I suggest following some of the solutions found in this article. This usually fixes related issues when using Accountant File Transfer: Troubleshoot Accountant File Transfer Service Issues.

Additionally, you may sometimes find yourself experiencing errors, company files, install issues, networking errors, printing, and crashing issues. Learn how to fix them using this article: Fix Common Problems And Errors With The QuickBooks Desktop Tool Hub.

Please connect with us here in the Community if you need further assistance. We're here to make sure everything is covered. 

@AverettPC 

You may consider my last suggestion just to isolate the problem. If they can restore the backup file without any problems, the problem is not with you or the file itself.

I was able to contact support and although we still couldn't get it to work, the steps that we tried did fix the QBWin.log so that actual data shows up.

However, the log shows only the Record Transaction number for each transaction and no other details. So, I can see the ones that were successful and the ones that created the corrupted link, but now I don't know how to find that specific transaction. 

Does anyone know how to read this to find the transaction?

ctrans.c (5347) : CHECKPOINT: 40996: Mon Nov 13 19:47:39 Record Trans: 781

oasdkrequestprocessor.cpp (401) : CHECKPOINT: 40996: Mon Nov 13 19:47:39 returning from ProcessXMLRequest, result = 0

applyengine.cpp (321) : MESSAGE: 40996: Mon Nov 13 19:47:39 LVL_FATAL_ERROR--Could not get the apply from target.

link.c (13665) : MESSAGE: 40996: Mon Nov 13 19:48:52 LVL_SEVERE_ERROR--A corrupt transaction link has been encountered. Try to fix this problem by rebuilding your company file. If the problem persists, contact QuickBooks technical support. QuickBooks will shutdown.

Hello. It indicates that your file is damaged, as mentioned by 4Gal above, AverettPC. I see that you need help interpreting some of the debug information to identify the transaction in question.

The first line shows a transaction record, and the second line shows the result after processing the request. The date and time are stated too.

To fix data-related issues on a company file, we can directly rebuild your company file. Rebuilding a QuickBooks Desktop company file can be necessary to fix data-related issues that cause errors or discrepancies in the file. The steps below will guide you the process.

1. Go to File, Utilities, and then select Rebuild Data.
2. QuickBooks will ask to make a backup before it rebuilds your company file. Select OK.
3. Select where you want to save your backup, then OK. Don’t replace another backup file. Enter a new name in File name and select Save.
4. Select OK when you get the message Rebuild has completed.

Once done, go to the File menu and select Verify Data to check for additional damage.

If you continue to encounter the same outcome, I recommend contacting our support team. We'll review your account thoroughly to identify the root cause of the issue and provide a prompt solution. To do so, go to the Help menu and choose QuickBooks Desktop Help F1 for further assistance.  Alternatively, we can use the link below.

1. Go to this link: Contact Support Team.
2. Enter your full name and email address.
3. Then, follow the on-screen instruction to complete the process.

Additionally, you can go to the Edit menu and select Find to search for a particular transaction. You can also press Ctrl + F for an easy way. For more details, you can visit this article: Search and Find. This article is for QuickBooks Desktop for Mac. However, this is also applicable in QuickBooks Desktop (QBDT). 

If you need further help or have specific questions as you go along with the troubleshooting steps, please let me know in the comment section. I'll be available to ensure your QuickBooks experience is seamless.