Hi, @Luna_103122. It's nice to see you here in the Community and posting your concerns. I'd be glad to help you fix this query with your floating transactions in your bank register.
One common cause of floating transactions is unapplied payments. Bill payments that aren't applied to bills or receive payment entries that aren't used to invoices affect Accounts Receivable.
Sometimes failure to enter the appropriate bills or invoices results in unapplied payments. To correct this situation, you must enter the missing invoices or bills before applying the payments to them.
To find unapplied payments, we can review the Customer Balance Detail or Vendor Balance Detail report. Here's how:
- Go to Reports.
- Locate and select either the Customer Balance Detail or Vendor Balance Detail report.
- Review the report to identify any unapplied payments.
Once done, you can apply them to Accounts Receivable (A/R). I'll show you how:
- Go to Transactions, then select All Sales.
- From the All Sales tab, select Filter.
- On the Type dropdown list, choose Money received.
- Choose a Customer name from the list.
- Click Apply.
- Locate and select the unapplied payment to open the Receive Payment window.
- In the Outstanding Transactions section, select the invoices for which payment should be applied.
- Hit Save and close.
To learn more about it, please review this handy article: Resolve accounts receivable or accounts payable balances on a cash basis balance sheet in QuickBooks....
When everything is all set, you'll want to check out this resource for guidance on organizing your transactions flawlessly: Categorize and match online bank transactions in QuickBooks Online.
Feel free to reach out again to keep us posted on your progress. I'm happy to lend a helping hand if you have more concerns about your bank transactions. Take care always and best regards.
