We just recently switched from QBD to QBO. Now we've run into an issue where if we generate an Estimate, take a deposit, then try to convert it to an Invoice we get the error:
"An application error has occurred while processing your request"
And can't save it. It happens every time, it doesn't matter what browser is being used, clearing cache/cookies does not help, incognito mode doesn't help, and even trying to convert it under a different user account on a totally different computer doesn't help.
The only thing that seems to work is converting the Estimate under the administrator account which works (usually except for 1 time) but isn't practical for our sales clerks to have to have an administrator log in every time.
The issue is consistent and can be replicated every time with a new estimate. If you remove the deposit, the estimate can be converted to an invoice and saved but obviously the deposit is gone. I think removing the deposit, converting, then putting back in the deposit would be a work-around but still inconvenient at best.
Any thoughts?
