Anyone able to help with this payroll error? "There was a problem with the assessment due to inconsistent data"

I'll make sure that you can get back to work, clare10.

Generally, when a user experiences unexpected behavior, like runtime errors and unresponsive pages, we can perform basic browser troubleshooting to fix the issue. It could be that the stored cache or an outdated browser is the reason why you encountered that payroll error.

We can start by accessing your QuickBooks account in a private or incognito browser. This process will help us rule in/out the browser as the culprit here. You can press Ctrl + Shift + N for Google Chrome, Command + Shift + N  for Safari, or Ctrl + Shift + P for Mozilla Firefox and Microsoft Edge. Once done, let's try running your payroll again. If it's working fine, we'll have to go back to your regular browser and clear the cache to eliminate the junk files.

Alternatively, we can use other supported browsers to further isolate the issue.

I've also included an article that will help you track where your business stands in terms of employee expenses: Run payroll reports.

Feel free to tag me in the comment section if you have additional questions or any other concerns. Stay safe and healthy.

I tried the suggested solution but the error message is still there on the incognito page.  I believe this relates to the reenrollment of the pension where i have change one of the employees from not included to included now

Hi there, @nebeauty.

I appreciate you following the steps provided by my peer and for sharing with us its result. Allow me to assist you with your concern about the error message in processing payroll.

Since using the incognito window doesn't fix the problem, you can delete and recreate the paycheck instead. Doing this will refresh the system. To do this, you can pull up the Paycheck List report to see all the paychecks that you've created. 

Before doing so, I'd also recommend taking a screenshot of the paychecks before deleting them for your reference. Let me show you how:

1. Click the Workers tab from the left menu.
2. Select Employees list.
3. Under Run Payroll, select Paycheck List.
4. Change the date range if necessary, and then select the paycheck you want to delete.
5. Click Delete.
6. Mark the tick box to confirm the deletion, and then click Delete Paycheck.

Once done, let's recreate the paychecks. This way, we can verify if the error message still exists.

1. Sign in to QuickBooks Online.
2. Go to Workers and select Employees.
3. Select Run Payroll.
4. Choose the employees you'd like to pay then enter the hours and memos based on the deleted ones.
5. Select Preview payroll.
6. Click Preview payroll details or Submit payroll.
7. Hit Finish Payroll to complete the process.

To know more about what can and can't be edited on a paycheck in QBO, you may check out this article: Edit or delete paychecks in Online Payroll.

 However, if the issue persists, I'd suggest contacting our Customer Support Team. They have specific tools that can check your account securely and further investigate what's causing the error. Just click this link on how to reach them: Contact Payroll Support.

Also, for additional reference, I've attached some articles you can use to learn more about the pension setup:

• Workplace pensions in QuickBooks Online Standard Payroll
• How to set up workplace pension scheme in QuickBooks Online Advanced Payroll

That's it! Please let me know how it goes or if I can be of additional assistance. I'm only a post away should you have any questions. Enjoy the rest of the day.