Anyone else unable to print, export, or attach documents?

Thanks for checking in with us, @sbanning. I’ll provide some troubleshooting steps to resolve the MS Office issue you’re experiencing.

I’m pleased to let you know that the issue you mentioned has been reported. Rest assured that this will be prioritized among other issues.

As a workaround, let’s run QuickBooks and MS Outlook as an admin. I’ll show you how:

1. Close QuickBooks Desktop.
2. Open the Windows Start menu.
3. Type QuickBooks into the search. Then right-click the QuickBooks icon and select Open file location.
4. In the folder, right-click the QuickBooks.exe file and select Properties.
5. Select the Compatibility tab.
6. Select to check the Run this program as Administrator option.
7. Select Apply and then OK.

You can read this reference to learn how to fix Office application: Repair an Office application.

Let's also verify the email service is set up in your QuickBooks Desktop. Once done, try to create the workbook and send email in QuickBooks.

I'm just a post away if you have any other questions about setting up Microsoft. I'll be happy to help you further. 

Hi,

Both of those things were already done, several times, by tech support. It did not resolve the issue.

The email generates, although nothing is attached to the email.

I cannot print a PDF either to attach of send it after the fact outside of QuickBooks.

I cannot export any reports to excel, nothing happens. QuickBooks is simply not communicating with any Microsoft Office products. Microsoft is working without any issues outside of QuickBooks.

Thank you for your prompt reply, @sbanning. I’ll share some information regarding your concerns when printing, exporting, and attaching documents to an invoice.

As per my colleague, @JamaicaA mentioned above. This matter has already been reported. That said, our product engineers are currently working for a permanent fix for the issue. Rest assured that when a fix is available, you’ll receive an update via email.

Based from your statement above regarding speaking with a Technical Support have they mentioned that you’ll be added to affected users? Otherwise, I’d recommend getting in touch with them again to ensure that you’ll be listed to one of the affected users on this matter.

Just make sure that you contact them around our business hours, to reach them at a time convenient for you. 

Let me know if there’s anything else that I can assist you with. I’ll address them as soon as I can. Stay safe!

I've been told I'm on the list. How long will this take? I've not been able to send any customers invoices, therefore I have not been paid in over a week. This is a major issue and bad business practice. People are waiting for their invoices. Are your engineers aware of what is being held up? Does it matter? Is there any ETA at all?

Hey there, @sbanning. 

Thanks for reaching back out to us. I can see how beneficial this feature is for your business.  

There isn't a specific date for this to be resolved. However, our Product Engineers are working hard to fix the problem. 

When an update has been given by the engineers, you'll receive an email with details about it if you're on the affected users list. 

Feel free to come back if you have any other concerns. It's my priority that you're able to get back to running your business. Have a wonderful Friday!

Just curious if anyone has heard that there is a solution yet? This is frustrating.

Thanks

Good Morning.........I am in the same predicament as you were a year ago.     As you know the frustration, could you let me know what the solution was to fix the problem please?    I am about at my wits end!!!!!!!!    

Thank you,

Mary

Hi there, @maryskrivan. Allow me to chime in this thread and point you in the right direction.

The suggestions shared on this thread by my colleagues are designed to fix this behavior in QuickBooks Desktop (QBDT). Since you're still experiencing the same issue, I recommend reaching out to our QuickBooks Team. They can conduct further investigation to find a solution for this and give walk you further with the remaining process.

Here's how to contact us:

1. Go to the Help menu.
2. Press the QuickBooks Desktop Help option.
3. Click the Contact Us hyperlink.
4. Give a brief description of the problem and hit Let's talk.
5. Scroll down and choose to Get a callback.

Also, you can check out these articles for tips that will make navigating around QuickBooks even easier: QuickBooks Desktop Help Articles.
 

Drop me a reply if you have other questions while managing your Chart of Accounts. I'm always happy to assist you further. Have a great day ahead.

Has this issue been resolved? What is the fis?

I want to ensure I can provide a timely solution to your concern, @wbelcher4. Thus, I'd like to ask for more details to help you achieve your goal.

Can you please provide us with additional information about the specific issue or error messages you're having inside the QuickBooks Desktop program?

Also, would you mind including some screenshots so I can get a better view of it and share the best solution with you?

I'd appreciate any additional details that you can provide so I can help you out. I'll keep an eye open for your response.

Yes! I happened to add Adobe Acrobat as a subscription and it fixed the issue. You have to have a way to view PDFs, etc., in order to save or do any creation of a PDF in order to print to PDF, ect, out of Quickbooks. Just like you have to have a printer if you want to print from your computer onto a piece of paper.

Yes! I happened to add Adobe Acrobat as a subscription and it fixed the issue. You have to have a way to view PDFs, etc., in order to save or do any creation of a PDF in order to print to PDF, ect, out of Quickbooks. Just like you have to have a printer if you want to print from your computer onto a piece of paper.

It says "QuickBooks can't complete the current action due to a missing component". "You can try again by exiting and restarting or download tne run the Print and PDF Repair tool"...which I did and nothing. I am able to print the invoice but not email itl.

Try a free trial of Adobe acrobat, install it, and then see if it corrects it. It did for me, immediately. Why no one at QuickBooks support could figure that out is another question.

Thanks for joining this thread, @wbelcher4. I appreciate all your time and effort in sharing the specific error message you're having in QuickBooks Desktop (QBDT). Let's go over some troubleshooting steps to help you email your invoice transactions seamlessly. 

Before we start, let me share some of the reasons that cause the QuickBooks Missing Component PDF error. variety of causes. These are the following:

• A missing or damaged Adobe Reader application.
• You're using an outdated version of the Adobe Reader program.
• An outdated version of the QuickBooks application.
• Microsoft XPS Document Writer is turned off in Windows settings.

To start, please make sure that your QBDT is up-to-date. This way, you'll always have the latest features and fixes. Once done, let's run the QuickBooks Print & Print Repair Tool from the QuickBooks Tool Hub to resolve issues on your company file. Here's how:

1. Download and install the latest QuickBooks Tool Hub.
2. Open the file you downloaded and follow the onscreen instructions to install and agree to the terms and conditions.
3. Once installed, tap the QuickBooks Tool Hub icon to open.
4. In the QuickBooks Tools Hub, select Program Problems.
5. Click QuickBooks PDF & Print Repair Tool.
6. Once completed, start orienting, emailing, or saving your invoices as a PDF from QBDT again.

If the issue persists, restart your computer and then try again. If this doesn't fix the issue, reset your temp folder permissions. Here's how:

1. Press the Windows key + R to open the RUN command.
2. Type %TEMP% and press Enter.
3. Right-click an empty area of the temp folder, and select Properties.
4. Select Security.
5. Make sure all user names and groups in Security have Full Control.
6. Once the permissions have been set to Full Control, save as a PDF again in QuickBooks.

Finally, confirm if you can print to your XPS (only for Save as PDF and Email issues). See the steps below:

1. Open Notepad and type something on it.
2. Go to File, then select Print.
3. Choose the XPS Document Writer and click Print.
4. Type a filename and save it to your desktop.
5. Navigate to your desktop and see if you can view the XPS document you printed from notepad.

Furthermore, you'll want to follow Solutions 3 and 4 of this article if the problem continues: Fix PDF and Print problems with QuickBooks Desktop.

Please know you can always reach out to me for all of your QuickBooks concerns. I want to make sure that you're able to get this resolved as soon as possible. Have a good one!