I've read other threads online about this issue, but I haven't seen a solution. I use QB 2020 desktop on Windows 10, 64 bit. I also use Microsoft Outlook 2016 as an email client. I've used this combo successfully for quite a while. About a month ago, QB started acting up, not wanting to send emails. i could do a work around by hitting 'ctrl/alt/delete' and shut down Outlook b/c it was freezing when trying to communicate with QB (don't know if Outlook or QB was the issue). Anyhow, after that I'd try to send the invoice/estimate again, and everything would go smoothly. One day, however, QB started freezing when I would click on 'send, estimate' or 'send, invoice'. It just froze and didn't bring up an error message or anything...just a blue circle frozen in time. The only way out is to 'ctrl/alt/delete' and shut QB down in the task manager. I also found out the QB will freeze up when trying to save the estimates and invoices as .pdf files... And also won't print estimates or invoices. It appears that something related to the .pdf creation in QB is at fault. So that's the issue - I've seen it posted online - I have seen no resolution. So if you have gotten through this, please let me know how, it would be MUCH appreciated. My entire business runs on sending estimates/invoices, and right now QB is of virtually no help. All I'm seeing is to add your name to a ticket, which won't really matter, because if they (the engineers) create a fix, it will be in the update which happens automatically. Thank you
Thanks for the reply, but it appears you didn't read the entire post. Your solution is strictly about sending invoices/emails. The problem is much deeper than that. And there IS an issue going on; I've read several posts about it. No settings in QB were changed to initiate this problem, so the settings are fine. Updating will NOT fix this. Sounds like technical support may be the answer, but I posted to the community hoping that an individual not related to QB would respond with a legit response.
I have run into this problem over the years and failed to resolve it. I did one time though, and promptly forgot how I did it. I have however found a way that resolved it at least for today. In reading the response from QB, I decided to test out a theory. I went to my GOOGLE account settings (I use gmail) and then security. You have to turn on "Allow less secure apps" Google doesn't like this and will send you numerous emails saying someone may be hacking your account. Why they consider quickbooks to be a less secure app is beyond me. But once I clicked that TURN ON feature, my QB sent emails again. This time, I saved the instructions in a note on my phone so I can remember it!