App login

Thank you for sharing the details and screenshot, Itsed. To fix the encountered prompt message, please check the login path used for your QuickBooks version.

For QuickBooks Online (Simple Start, Essentials, Plus, Advanced, and Accountant), the login path is through the QuickBooks Online mobile app.

If you're using QuickBooks Self-Employed (QBSE) on the other hand, the login process requires using the QBSE app, which is no longer available for download from the app store. However, if you've used it before, you can reinstall it from your app's purchase history using the same account.

Otherwise, I recommend contacting our Live Support team. They’ll be able to assist you further to examine what’s really happening and provide the appropriate fix for your issue right away.

Please leave us a response if you have other questions or concerns.

I’ve never used the self employed app so can not log in there. I’ve never used quick books before and I’m not having a great feeling starting out here. 

Hi, Itsed. Thanks for returning to the thread. I understand how challenging it can be when things don’t work smoothly right from the start. To help resolve this, could you confirm the type of QuickBooks account or product you’re using? This will help us identify the best solution for your setup.

I also recommend reaching out to our Live Support Team for further assistance. They can securely review your account and ensure everything is set up correctly. Here’s how to contact them:

1. Log in to QuickBooks specifically on a web browser and click the Help (?) icon in the upper-right corner.
2. Use the QB Assistant or the Search tab and describe the issue briefly.
3. Select Contact us to be connected to an expert for help.

We'll continue to be available in the thread if you have more questions. We're here to help.