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hammett03
Level 2
posted
‎February 17, 2019 09:10 AM
last updated ‎February 17, 2019 9:10 AM

Apps Keep Crashing

I get the following error message on my iPhone, Mac, and two iPads every few minutes:

 

“Please Log in agin to refresh. There are critical updates to the app.”

 

I have tried Deleting and installing the most current versions and the problem persists. Does anyone have any other suggestions? Could it be my account is corrupted?

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2 Comments 2
JessT
Moderator
Moderator
‎February 17, 2019 01:49 PM

Apps Keep Crashing

Hi hammett03,

 

Your QuickBooks company is safe. The app is just like a portal to let you access your account. Any errors in the app will not affect your company data.

 

At the moment, I'd encourage you to log in to QuickBooks using a mobile browser or a computer browser. That way, you can continue working with your books. Then, please give us a call to let our phone agents gather some details about this for investigation.

 

We;re just around if you have more questions.

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Webb-784
Level 1
‎February 28, 2019 07:19 PM

Apps Keep Crashing

 I began getting this error three weeks ago and thankfully my Face ID works 

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