United States United Kingdom Australia Canada (English) Canada (French) France Singapore South Africa Global Ireland
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
Created with Sketch. The QuickBooks Community will be unavailable for approximately 1 hour beginning at 10:00 PM PDT on Wednesday, August 14th for database maintenance. All community forums will be unavailable during maintenance but feel free to browse our Support articles for help in the interim.
hammett03
Level 2
posted
‎February 17, 2019 09:10 AM
last updated ‎February 17, 2019 9:10 AM

Apps Keep Crashing

I get the following error message on my iPhone, Mac, and two iPads every few minutes:

 

“Please Log in agin to refresh. There are critical updates to the app.”

 

I have tried Deleting and installing the most current versions and the problem persists. Does anyone have any other suggestions? Could it be my account is corrupted?

Labels:
Reply Join the conversation
2 Comments 2
JessT
Moderator
Moderator
‎February 17, 2019 01:49 PM

Apps Keep Crashing

Hi hammett03,

 

Your QuickBooks company is safe. The app is just like a portal to let you access your account. Any errors in the app will not affect your company data.

 

At the moment, I'd encourage you to log in to QuickBooks using a mobile browser or a computer browser. That way, you can continue working with your books. Then, please give us a call to let our phone agents gather some details about this for investigation.

 

We;re just around if you have more questions.

Reply Join the conversation
Webb-784
Level 1
‎February 28, 2019 07:19 PM

Apps Keep Crashing

 I began getting this error three weeks ago and thankfully my Face ID works 

Reply Join the conversation
Sign in for expert help
Ask questions, post replies & join our community of QuickBooks users.
Featured
Productivity Boosts: Using Keyboard Shortcuts in Quickbooks Online
Did you know that you can navigate QuickBooks Online faster using keyboard ...
Read more
Top 5 Questions- Invoicing
Happy August QuickBooks Community! Do you have questions concerning invoice...
Read more
Online Security Tips to Keep You Safe
For more resources on some of these tips, make sure to check out the Intuit...
Read more

Need to get in touch?

Contact us