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mchan123
Level 1

Attachments no longer supported??

QB Desktop Pro 2020

I've been having a problem where my attachments won't open after it is attached to a check. We use this function to easily see the invoice the payment was made for. It notes that it was attached but when I go to open the file, I get an error saying the file can't be found. I've called many times about this issue and each representative told me something different, I ran all the troubleshoots they told me to run and nothing worked. Finally, the most recent representative simply told me that due to security reasons, QuickBooks desktop will no longer support attachments and that function will be gone. Is this the case for anyone else?? I'm not sure I believe this, I feel like I was just told this so I will stop calling... We've been using this function for many years

Solved
Best answer December 09, 2020

Best Answers
MirriamM
Moderator

Attachments no longer supported??

Hi there, mchan123. I appreciate you performing some steps as well as contacting our Customer Care Team. 

 

I've checked our records and have not found any users having the same problem. 

 

Attachments added to transactions in QuickBooks Desktop (QBDT) are always added into the same folder as the company file. It'll create a link between them that allows the program to read and display the documents for you. If during the upgrade you moved your company file but didn't move the attachments folder, that could be what's broken the connection.

 

To fix this, let's ensure that QuickBooks is updated to the latest release. Once done, let's re-link the attached documents. Here's how:

  1. Open the location where your company file is stored and open the Attach folder.
  2. Open the folder with the OLD company file name.
  3. Copy and paste the contents of the Inbox folder into the Inbox sub-folder of the folder with the new company file name.
  4. Copy and paste the contents of the Txn folder into the Txn sub-folder of the folder with the new company name.
  5. Go to the Company menu at the top.
  6. Hover over Documents and choose Repair Attached Document Links.
  7. Click Open Company File Folder.
  8. Ensure that both the company file and the Attach folder appear in the window that opens, then you can close it.
  9. Click Repair Links.

Doing so will re-establish the connection. For more information about this process, take a look at this article: QuickBooks Document Center: FAQs and common issues.

 

When finished, try checking the attachments on a check again to see if you're able to view it. 

 

Keep me updated how things go on your end. I want to ensure this gets resolved for you. Have a great day.

View solution in original post

3 Comments
MirriamM
Moderator

Attachments no longer supported??

Hi there, mchan123. I appreciate you performing some steps as well as contacting our Customer Care Team. 

 

I've checked our records and have not found any users having the same problem. 

 

Attachments added to transactions in QuickBooks Desktop (QBDT) are always added into the same folder as the company file. It'll create a link between them that allows the program to read and display the documents for you. If during the upgrade you moved your company file but didn't move the attachments folder, that could be what's broken the connection.

 

To fix this, let's ensure that QuickBooks is updated to the latest release. Once done, let's re-link the attached documents. Here's how:

  1. Open the location where your company file is stored and open the Attach folder.
  2. Open the folder with the OLD company file name.
  3. Copy and paste the contents of the Inbox folder into the Inbox sub-folder of the folder with the new company file name.
  4. Copy and paste the contents of the Txn folder into the Txn sub-folder of the folder with the new company name.
  5. Go to the Company menu at the top.
  6. Hover over Documents and choose Repair Attached Document Links.
  7. Click Open Company File Folder.
  8. Ensure that both the company file and the Attach folder appear in the window that opens, then you can close it.
  9. Click Repair Links.

Doing so will re-establish the connection. For more information about this process, take a look at this article: QuickBooks Document Center: FAQs and common issues.

 

When finished, try checking the attachments on a check again to see if you're able to view it. 

 

Keep me updated how things go on your end. I want to ensure this gets resolved for you. Have a great day.

View solution in original post

mchan123
Level 1

Attachments no longer supported??

I got it to work! In addition to following your steps, I also had to remove extra "." that I had on my company name, the company name folder in the attach folder kept removing the extra "." I had.

Thank you

Nick_M
QuickBooks Team

Attachments no longer supported??

Hi mchan123.

 

Thanks for stopping by the Community, I'm happy to hear my colleague was able to help you out with your attachments. If there's anything else you need help with, we're just a few clicks away, any day, any time.

 

Thanks again and I hope you have a wonderful afternoon. 

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