Bank Register and Payment Register mismatch

Jim293 · ‎December 17, 2019

On Quickbooks Pro 2019, a client payment matched up to an invoice and deposited 6 months ago has now reappeared in the Payments for Deposit registry. A check of the bank registry confirms that the payment is still in the bank registry, the customer registry still shows the correct application of the payment and balance. I do a data verification with my daily backup without any errors showing, and did a data rebuild today that resulted in a totTrans Error 179. As a result, I used the Auto Data Recovey protocol, both methods, without any change in my registry mismatch. The totTrans error, however, seems to have resolved. Any suggestions on where I go from here to resolve this conflict?

katherinejoyceO · ‎December 17, 2019

Hi there, @Jim293.

I appreciate you for trying the basic troubleshooting steps before reaching out to us here in the Community. Glad to know that you're able to resolve the error you've encountered while trying the Verify Rebuild tool.

Since the old transaction still shows in the Payments for Deposit registry even after trying the verify rebuild, I'd recommend you contact our Customer Care team. They can pull up your information and review your transactions to help you identify what's causing this to happen. They can also perform an escalation whenever needed to investigate the issue.

I'm adding a help article for your future reference, read through: Correct customer payments that have been deposited or reconciled. It contains different scenarios that can help you adjust your customer payments accordingly.

Should you have more questions, feel free to message again. We're always around here to help.

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Bank Register and Payment Register mismatch

Bank Register and Payment Register mismatch

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