Just to add to this thread, I received a call a few minutes ago from [removed]. The caller identified herself as a "Quickbooks customer service agent". She asked for my thoughts and concerns related to my Quickbooks subscription. When I lept into a description of my frustration with the new pricing model, she disconnected. I called back when I realized the call could be fraudulent. My carrier cannot reach the number I've listed. If this was, indeed, a fraudulent call, I find it disturbing that they know I'm a QuickBooks user.

It just so happened that I downloaded the latest version of QB on Friday, and today I am getting a call from Emily(with a very heavy accent) telling me my payment didn't go through in a voicemail. The payment sure went through and my account online shows nothing wrong with my account as it is "active".  I consider this call a SPAM call, but why the coincidence?  

I find it strange too. How do they know? 

@Treeguy0531 

It just so happened that I downloaded the latest version of QB on Friday

What did you download from where?

This isn't so much a reply as it note. The company I work for received a message in our general voicemail after hours saying was time for annual Quickbooks Service renewal but our card didn't go through. We have some businesses on QBO and some that are on other systems. Those on QBO are on a monthly auto draft from that subsidiaries bank account. The number given is also associated with other tax related scams. 

Remember to exercise caution.

I was contacted by these people as well.... unfortunately I feel for their skeam.  Am still attempting top get my money back.  My credit card company, Chase, refunded  my funds then recharged the account.  I'm not happy with them either.  This is total fraud.

Yes I just received two calls they say I need to pay for an Annual Service Renewal. But Stacie Pro Advisor could not tell me how much the Fee was. So I was transferred to someone else who said "Thank you for calling" I told her I did not call them they called me. But again did not even know the name of the business in which they were calling. So I got off the phone and got a repeat call from Jasmine and which I could not understand what she was saying but finally she did say can she call back in an hour. Sure I said no one called me back.

So is there an Annual Service Renewal Fee?

And I think since it is an accounting software that I should get an actual bill as back up for the auditors.

Hi there, @bettyj03c15. I appreciate you for sharing with us your experience. This is something Intuit doesn't want you to come across in the future.

QuickBooks Desktop has migrated to a yearly subscription-based license. This change entails the requirement to renew your plan on an annual basis to maintain access and use of the program. However, we don't call customers about plan payments unless you raised an issue with our support team and scheduled a callback. Normally, the Primary user will receive emails about renewals.

For now, I'd suggest logging in to CAMPS. The Products & Services section of CAMPs shows all your registered Desktop apps and subscriptions. This is where you can find info license info or download any versions of QuickBooks Desktop you see.

Here's how:

1. Sign in to camps.intuit.com. Or learn more about signing in.
2. Find your app or subscription in the Products & Services list.
3. Select Details, then Download.
4. Install QuickBooks Desktop.

For more information, see this article: Manage your QuickBooks Desktop subscriptions and services. You may also contact our Customer Support Team to verify your subscription and report this incident. To reach them, open this article: Contact QuickBooks Desktop support.

On the other hand, I want to make sure this will not happen again. That's why I'm here to route you to the place where scam calls should be reported. To protect your security and privacy, here's how you can report this:

1. Head to this link: https://security.intuit.com/.
2. Next, click the Contact Us button.
3. Then, scroll down and look for Report technical support scams section and select it. 
   

For more information, please visit this page: Identify suspicious activity, phishing scams, and potential fraud.
 

There are a number of help articles and even video tutorials available on our QuickBooks Help page that can help you with your QuickBooks Desktop tasks. Simply browse from there and click the categories you need. 

Please know that you're always welcome to reply to this thread for any security issues or if you have follow-up questions about your subscription. I'm more than happy to assist you. Take care and have a good one.

@bettyj03c15 

Keep in mind, Intuit will not bother to contact you to remind you of any renewal. It's just a scammer to test your knowledge and fear. Login to your CAMPS as Primary Contact and check your license status there. 

I received a call from someone from this number (877) 959-7773 today asking for an updated credit card for new services that includes our personal account manager that is not included with what we already have in place. is this something we have to pay for now?

@AAIS 

Ignore it as I mentioned earlier.

Just wanted to let you know that this is still happening after 4 years.   They even use the same phone number which comes up as Intuit Inc.    [removed].  They are very convincing and I suspect have past stolen data from Intuit registrations of QB Pro products.   They sent me an email with very complete registration information for my QB Pro products asking to help me renew my Support subscription. I continue to receive phone calls from this number on a weekly basis on my cellphone.

Luckily, we had just migrated to online so I told him that and that we didn't need support for Pro any longer.  He offered to help with our migration issues and I said that sounded good. 

To help me with our migration issues he asked for my cellphone number and had me install a LogMeIn" software program..  I though this odd because previous calls always used the two other software applications (one is called Glance) but went ahead with it because they were always having trouble connecting.

He asked to me to go to various screens but I kept talking his ear off about my migration issues so I kept steering him towards those screens.  He said he could help but needed to take my payment first, before he could begin.  This raised a red flag and I told him I thought support was free with our Online subscription.  It told him this sounded like he was about to ask for my credit card info and hung up.

After I hung up I I checked my search engine for issues with QB support payment phishing and found a number of articles about it including about the very complete registration information in their email. I checked my running processes and noticed that LogMeIn was still active.  I found out the LogMeIn software was being abused by hackers because it still allowed trial subscriptions.  I  terminated the LogMeIn session and uninstalled it per the instructions on the article.   I rebooted the PC just in case and made sure the software didn't reload.

It was very scary because these people were very convincing and had very complete data on our registrations.  If I didn't happen to be mostly be our technical contact for our QB Pro (the IT guy) I never would have realized what was going on.  Also, we were so frustrated with  learning how to get QB Online going after using Pro for so long that we were desperately seeking another contact for online support even if we had to pay for it in order to complete the migration. We have a number of accounting firm contacts and tax accountants as clients but none of them could find contacts for migration support, either.  Everybody just knew people who entered the data and ran reports.

Two weeks later I still get calls from the [removed] phone number (even left voicemail) but I've blocked it, now.   Our QB Support calls are getting to be much better quality now that we know more.    Especially when we began addressing payroll issues, it appeared that the support personnel giving us callbacks were much more knowledgeable and we didn't need to be escalated.  We also learned that if we had a specific error message (even though it was ridiculously vague) we could click on it and get more specific support. 

The chat assistant was entirely useless and actually hinders the user from getting into communication with support personnel.  It's kind of like the "Track a package" option with FedEx or UPS which won't allow you to say "speak with a real person".

@justmigratedtoonline 

I noticed you mentioned issues migrating to QBO. Any specific concern? Why don't you just stick with QBD?

I just received a phone call from a restricted number. The man told me his name, which I did not understand as he had a heavy accent. He proceeded to tell me the company's yearly subscription is due and the card on file had incomplete information. I thought about it as he was spewing his crap, told him he was smoking crack and hung up the phone. No other phone calls so far or emails. I happen to monitor the company's business very close and know when our subscription payments are due and I know Quickbooks will not call me regarding our subscription. Bummed me out there was no phone number, but it is probably spoofed anyway.

Smart move calling them on it and hanging up.  It is a scam.  You're right that QB will never call you for payment.  They just lock you out.  

Hello today I received a message saying exactly what others reporting that my payment did not go thru. I google the number and the subject and received this thread. I figured it was a scam. The phone numbers were 877 -920 4552 and called from 877 7835477. Hope this helps others. I am a desktop user so I don't have a monthly subscription. I do have QB Payroll thought and I checked that account, nothing was out of place for the payments. Thank, Sue

I can't believe this scam is still a thing!  It is 11/7/2023 and the same 858 telephone number is still actively trying to put fear into unsuspecting consumers.  I have also received an email today with the same bogus threats. My primary indication that this call was not legitimate was the caller ID sain "Unavailable" rather than the ever present "Intuit" that I see when QB really does call me.

No real surprise.  Scams like this will be around for a LONG time.  

Only real way to get rid of it is to get a LOT of people to start hounding their Congress Critters!  The phone companies have the ability to stop the calls, but right now if they do they'd probably be sued for impeding business.  It's not up to them to say what business can make phone calls and which cannot.  You'd think they could, but then if you really think about it you get how the scammers could sue and make more money.

So until there are some hard Consumer laws to let us Auto Ignore those kind of calls, we're just going to keep seeing them.

I also received a call from a "Roy Miller" saying our annual fee was due and that I needed to pay immediately because the card on file had been declined. When I said we pay a monthly fee automatically, he said, "No this is different, this is the annual fee". I told him I needed to look into it and hung up. That was about a week ago. They called again today and told a coworker of mine something similar, when asked what day the annual fee was due and how much the bill was, they couldn't tell us any details. They ended up back tracking and saying we had already paid. 

We told these jackwagons over a year ago that we KNOW they are scammers and that if they called here again, we would contact the authorities.  Been quiet ever since.  

I just received the same call from a person who claimed to be "Mark", also with a heavy Indian accent.  Same phone number.  Same request.  He also had the name of the business and owner.  I also did not give him any information.  This is clearly a group that has access to a list of QuickBooks customers.

I am 71 and I fell for that scam in March 22, 2023.  I was scared and computer crashed I paid 5000.00 plus tax

they uninstalled re installed quickbooks wiped a

everything on my computer.  Then they called again 2 days (12.12.23)  ago same kind of stuff.  I started to cry he said he would fix it today for free and call me in January.  My son called quickbooks direct they told him tell your mother to hang up immediately that was after they had uninstalled QB and reinstalled.  I have blocked their number. 

Maybe Quickbooks should add on their HELP List verify for fraud It might deter the scammers if you have this option.

@JBD23 

Do you still have any outstanding issue with QB Desktop?

I received same call yesterday, Spencer used same senario.  I know Quickbooks does not call... but I did have a case (closed) from week before.  Tried to get me to purchase $3999.00 cost of repairing my files.  He said he was from Quickbooks.

SCAM!   THEY ARE GETTING SMARTER.