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Level 1

Can I I fix a past pay cheque that paid an employee all as Regular Pay when 1 day should have been processed as Statutory Holiday Pay?

 
3 Comments
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QuickBooks Team

Can I I fix a past pay cheque that paid an employee all as Regular Pay when 1 day should have been processed as Statutory Holiday Pay?

I'll help you fix your payroll concern, @carter-nagel.

 

You can still delete the paycheck and recreate it. This way, you can correct the records in your payroll report. However, you can only void or delete the most recent pay cheque of an employee. 

 

Here's how:

 

  1. Go to the Workers/Payroll menu, select Employees.
  2. Click Paycheck List under Run Payroll,
  3. Change the date range if necessary. Then, look for the paycheck you need to delete.
  4. Select Delete.
  5. Check the box to confirm and click Delete Paycheck.

 

Once done, correct your employee's setup, and then recreate the paycheck. Since you've already paid your employee, you can negotiate with him about the payment.

 

If the void or delete is not showing, I suggest contacting our Payroll Support team. They have more tools to securely pull up your account and help you further in voiding.

 

In addition, you can run several payrolls reports QuickBooks Online Payroll. This will help you view useful information about your business and employees.

 

Please know that our doors are always open to help you with any QuickBooks-related concern. Take care.

Highlighted
Level 1

Can I I fix a past pay cheque that paid an employee all as Regular Pay when 1 day should have been processed as Statutory Holiday Pay?

Thank you but I need to repost a Statutory Holiday for a pay period in early September, i.e. not the most recent, so this solution does not work in that it is only for the most recent pay period. 

Highlighted
QuickBooks Team

Can I I fix a past pay cheque that paid an employee all as Regular Pay when 1 day should have been processed as Statutory Holiday Pay?

Thank you for the additional details, @carter-nagel. I'm here to get you moving in the right direction towards fixing paychecks in the past pay period without any further delay.

 

To make any necessary changes to your past paychecks, I recommend reaching out to our awesome Payroll Support team. They have the advanced tools to pull up your account and help fix your paychecks for the past pay periods.

 

Here's how to reach them:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
    QBO HELP.JPG
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose either Start a chat or Get a callback.
    QBO HELP 2.JPG

 

These instructions are also available from our guide on contacting Payroll support for your convenience.

 

Let me know if you need any further assistance with payroll. The Community is always here to help.

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