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Level 1

Can someone call me please

 
3 Comments
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QuickBooks Team

Can someone call me please

I'd be glad to be of your service today, @epoxytech123.

 

What specific help do you need with QuickBooks? We also have our QuickBooks Online (QBO) help page which I'm sure you'll find helpful. It has links and recommendations to QBO related issues.

 

While we're unable to do an outbound call, you'll want to follow these steps below. This way, our phone agents will have to call you as soon as they're available. Here's how.

 

  1. In your QBO go to (?) Help, then Contact Us.
  2. Enter a brief description of your case, then Let's talk.
  3. Select Get a callback and then type in your info. 
  4. Click Confirm my call.

Please let us know if you have other questions or concerns. You can always count on us here in the Community. Thanks for joining us today and have a great weekend ahead.

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Can someone call me please

About my charges to my account please explain. Thank you Emelyn A

Highlighted
QuickBooks Team

Can someone call me please

 

I'm glad you've reached out to the QuickBooks Community. As much as I love to help you, where to check if my clients pay, Since this is a public forum and we're unable to view your account. This requires contacting our customer support team. This way, we'll be able to pull up your account in a secure session and look over with the charges made into your account.    

 

Before diving in, I want to ensure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.        

 

Here's how to contact our support team: 

 

  1. Sign in to your QuickBooks Online company. Then click Help (?)
  2. Click Talk to a human. 
  3. Choose Talk to a human. 
  4. Press See examples.  
  5. Enter your concern. 
  6. Tap Contact us
  7. Choose either: 
  • Post a question 
  • Message an agent 
  • Get a callback 

Just a heads up, we have limited staffing and we have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.  

 

You can also refer to this article to see information about your subscription rates and charges and to help you identify where a charge is originating from: How to understand your subscription rates and charges

 

Please don't hesitate to reach back out to me if there's anything else you need. I want to ensure that everything has been taking care of. I'm always here to help. Have a good one!

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