I'm glad you've reached out to the QuickBooks Community. As much as I love to help you, where to check if my clients pay, Since this is a public forum and we're unable to view your account. This requires contacting our customer support team. This way, we'll be able to pull up your account in a secure session and look over with the charges made into your account.
Before diving in, I want to ensure your issue gets prioritized and addressed on time. Hence, I'll be providing this resource for the support hours. It contains the time on when the support is available, depending on your type of subscription. Just go to the QuickBooks section of this article for more info: Contact QBO support.