I used to be able to have QB Desktop Pro 2017 and 2018 open at the same time, until about a month ago. If I have one open, and I go to open the other, I now get the round QB symbol with the dots saying that it's thinking, and then it just goes away. Does anyone have any advice?
BTW, I can still have 2015 Pro open while either 2017 or 2018 are open.
We can run the QuickBooks Install Diagnostic tool to get this fixed. Let me guide you through how to do it.
Once done, restart your computer and open your QuickBooks again.
You can refer to this article to download the QuickBooks Tools Hub: Fix QuickBooks Desktop install errors.
You might also want to check our page for future help: Reports and accounting.
Drop a comment below if you have other questions.
I have the same issue with Pro 2018 and Pro 2019. I have re-installed both versions of QB and done a hard re-start on my computer, to no avail. I have the latest Windows 10 updates.
Any ideas as to how to resolve?
Thanks for reaching out to us.
You can download and install the QuickBooks Tool Hub. Then, run the Quick Fix My Program tool to resolve this issue. Let me guide you through the steps.
Once done, run the Quick Fix my Program tool to repair all the program files.
You can refer on this article for detailed steps and visual guide: What To Do If You Can't Open QuickBooks Desktop.
Reply to this thread if you have any other concerns, We're here to help.
The Quickbooks Tool Hub did not help, either using the Quick Fix or the Program Diagnostic Tool Options.
What eventually worked for me was going to Programs & Features and uninstalling QB 2019 (started with this and planned to do 2018 as well) and then re-installing the program from the CD. This is mentioned as a "clean install". This worked and I did not have to repeat the process with QB 2018. I did not have to restart my computer for this to work.
UPDATE - After updating my 2019 QB to the latest version, I again had the problem of not being able to open 2018 with 2019 running. It would appear that there is something in the update that is creating this problem.
For now, I will again do a clean install of 2019 but will not update to the latest version. Hopefully the developers will resolve this issue soon.
Thank you for the feedback with the program not responding. Uninstalling and reinstalling can resolve the issue, but this can be time-consuming to complete. I suggest trying to run a reboot.bat on the programs first, this only takes a couple of seconds to complete.
These simple steps will repair the application and have you up and running in no time. If you have any further question drop a post below.
Updating the QuickBooks Desktop release version is a good start when it comes to fixing program-related issues.
Once done, try opening the QuickBooks 2018 and 2019 versions. To learn more about this process, check out this article: Update QuickBooks Desktop to the latest release.
Also, you can visit these resources below in resolving QuickBooks Desktop issues:
Let me know if you have other questions about this topic. I'll be here to provide further insights and help whenever you need one. Have a lovely week.
That was the first thing I tried. Didn't work. Installed QB Hub and tried all the utilities, didn't work. Guess I will install both 2018 and 2019 fresh and see if that works. Really frustrating, it's year end and this is costing me so much time.
Hi there, Kristin1,
Let's perform another way of opening both QuickBooks Desktop (QBDT) 2018 and 2019 at the same time.
You can right-click the QuickBooks icon, then run as admin. If it doesn't work, there might be damage to your company file. To fix this, you need to suppress the application.
You can also refer to this article: QuickBooks Desktop doesn't start or won't open for other troubleshooting steps.
Let me know how this goes by clicking the Reply button below. I'm always around to help ensure your success.