can't update QBs - error 1603

Good to see you here in QuickBooks Community, maryloupasto. I'm here to help and guide you on how to correct Error 1603. There are a few solutions that can correct this. So we will start by using the QuickBooks Tool Hub and setting up the Install Diagnostic Tool. 

If you don't have the tool install already , here's how to download and install QuickBooks Tool Hub, follow the steps below:

1. After restarting your desktop, download QuickBooks Tool Hub file.
2. Open the downloaded file (QuickBooksToolHub.exe).
3. Follow the on-screen instruction to agree to the terms and conditions.
4. After the installation process, open the application by double-clicking the file icon on your desktop.

From there, let's run the diagnostic tool from the Tool Hub.

1. Open the QuickBooks Tool Hub.
2. In the tool hub, select Installation Issues.
3. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
4. When the tool finishes, restart your computer.

Once the computer is turned on, verify if the error is still occurring. If this is the case the next step will be to Update Windows. The steps can be found in this article below:

• Fix Error 1603 when you install QuickBooks Desktop

 Let me know by adding a comment below if the issue was resolved. I'm always here to help. Have a good one.

after that i keep receiving error 1301.. can not create file. a directory with this name already exists... etc and th eprogroam doesn get the update hence doe snot opens..

@D Morillo 

What QB Desktop year version?

enterprise solution contractor edition 24.0

Hello there, Dmorillo.
 

Thank you for following the troubleshooting steps provided by my colleague earlier.
 

Since you’re now encountering Error 1301, this indicates a file or directory conflict. Let’s take the next steps together to fix this, so you can update and successfully open QuickBooks Desktop.
 

Here's how you can do it:
 

1. Check out Windows Update:FAQ on how to update your version of Windows from Microsoft.
2. Once the update finishes, restart your computer.
3. If you could open QuickBooks before you saw the error, Open QuickBooks and your company file.
4. If you weren't able to install QuickBooks, install QuickBooks Desktop again.

If the issue persists, let's use Selective Startup to install QuickBooks Desktop. This can help bypass interference from third-party applications, such as antivirus or antispyware programs, that may block the installation.

Please refer to the article, 'Install or uninstall QuickBooks Desktop in Selective Startup,' for detailed steps to guide you through the process.

If there’s anything else you’re stuck on or need further guidance, feel free to reach out.

Can you login to CAMPS as the Primary Contact and find your license code there?

https://camps.intuit.com

after almost 4 hr with your technical support person telling me to do exactly all the tricks i already ran found in your knowledge base and CHatgpt and google..  they told me there is an issue with Windows,,, and bye, i am currently running a repair for W11.. you know refresh and keep files and folders... lets see how this goes.

now I am getting error 1328 

Good afternoon Maryjane04,

Thank you for letting us know! You may receive this error when you install, uninstall, update, or repair QuickBooks Desktop:

Error 1328. Error updating file C:\Config.Msi\PTXXX.tmp. Here's how to correct this:

• Solution 1: Reinstall QuickBooks.
• Solution 2: Repair your QuickBooks Desktop for Windows

Please let me know if you were able to get through! Looking forward to your update. 

@maryjane04 

Consider to install the trial version of QB Desktop 2023 to isolate the problem.

the fix that worked for me:

1-back up your company files

2-delete all qbooks/ituit/etc files/folders and registry keys

3-resinatll quickbooks

4-add your company files back.

done.

hopefully this will save time so someone else.

cheers.