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I can help you sort this out, @evergreendenture.
When you open QuickBooks, have you received an error message? Any information can help us determine why QuickBooks won't open.
In the meantime, let's run the QuickBooks Install Diagnostic Tool (QBInstall Tool). This will help us identify any component issues related to QuickBooks Desktop (QBDT).
Here's how:
Please refer to this article for more information:
However, if you still want to get in touch with our representative, I'll guide you how:
Please check our support hours to ensure that we address your concerns on time: Support hours and types.
In case you need tips and related articles in the future, you can always visit our QuickBooks Community website: QBDT Self-help.
Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!
Once you have converted your older file version on QBD 2020, you won't be able opening it again on older QBD version. You may purchase a 3rd party service to convert it back as long as you didn't record any new data yet.
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