We'll be saddened to see you go, but we can't force you to stay, AGN.
Regarding with the refunds and other billing concerns, they require a tool to pull up your account. Hence, I'd recommend contacting our Customer Care Team. They can review your account and provide further details about the refund process. You can reach them through these steps:
- Click Help in the upper-right corner and select Contact Us.
- Enter the details of your concern and click Let's talk.
- Select how you want to reach them and enter the necessary information to complete your request.
Or
- Click Help in the upper-right corner and type Talk to a human.
- Type I still need a human and another options will appear.
- Type those phrases repeatedly until you get this response:
- OK. Here’s a shortcut to connect with my humans.
- Click the Contact us link and select how you want to reach them.
- Enter the necessary details to complete your request.
Meanwhile, the steps to cancel your subscription depends on how you purchased it. You can follow the steps in this article on how to cancel your subscription: Cancel your QuickBooks Online subscription or trial.
We'll be right here if you need anything else. Have a great day!
