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accounting_newb
Level 1

Cannot Edit a Check Deposited From Undeposited Funds to Checking Where the Deposit Has Already Been DELETED.

We received a check on a sales receipt that was deposited into Undeposited Funds.  The check bounced, so it was in the amount of $0.00.  The check was then deposited from Undeposited Funds to the Checking account by itself.  That particular deposit was deleted in its entirety (the check wasn't deleted from the deposit and then the deposit deleted, the deposit was just deleted as a whole unit).  Now that check hasn't shown back up in Undeposited Funds to be redeposited (I'm guessing because the amount is for $0.00).  But every time I try to edit the original sales receipt transaction it says that I cannot edit it until it is deleted from the deposit from Undeposited Funds to the Checking account.  But the deposit was already deleted! 

 

What do I do?  I thought about restoring the back up, but the most recent one was from 2 weeks ago so that would undo a lot of work.  I'm hoping there's another way to solve this?  

3 Comments 3
IamjuViel
QuickBooks Team

Cannot Edit a Check Deposited From Undeposited Funds to Checking Where the Deposit Has Already Been DELETED.

I appreciate the complete details you've shared, @accounting_newb.

 

Let's view the Transaction History report and work from there to locate and delete the incorrect transaction. 

  1. Go to the Customers menu.
  2. Choose the Customer Center.
  3. Locate the name of the customer.
  4. From the Customer's list of transactions, double-click on the Sales Receipt.
  5. Select the Reports tab.
  6. Pick the Transaction History.
  7. Double-click on the Deposit transaction. 

From here, you'd be routed directly to the Make Deposit window. Now,  you can delete the incorrect deposit. 

 

Once completed, you can now edit the original sales receipt and deposit it again.

 

43.JPG

 

If the issue persists, I'd recommend making sure that your QuickBooks software is updated to the latest version. Also, you can run the verify and rebuild tool. This enables the system to auto-detect and resolves any data damage-related concerns.

 

Stay in touch with us here if you have other questions about managing your sales and deposit transactions. I'm always here to help.

accounting_newb
Level 1

Cannot Edit a Check Deposited From Undeposited Funds to Checking Where the Deposit Has Already Been DELETED.

@IamjuViel 

 

When I go to the transaction history for the sales receipt and double click on the deposit, it says "Sorry, another user has deleted this transaction.  QuickBooks will remove it."  When I click "OK", nothing happens.  I also notice it has a really weird date (01/01/1901).

 

Error message when clicking on deposit from transaction history

 

Any other solutions?

IamjuViel
QuickBooks Team

Cannot Edit a Check Deposited From Undeposited Funds to Checking Where the Deposit Has Already Been DELETED.

I thank you for sharing with us a screenshot of your concern, @accounting_newb.

 

 

Looking at the screenshot, I can see that a different user has already deleted the actual deposit. We can view your audit log and verify who deleted it and when the changes were made. Let's first make sure your QuickBooks software is updated to the latest version. By doing so, we can ensure that you have the latest product features and fixes.

 

Here's how:

  1. Go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Click the Options tab and click Mark All.
  4. Under the Update Now tab, check the Reset Update.
  5. Once ready, click Get Updates

Once completed, restart your device to ensure that all components are updated. Now, let's view your account's audit Trail.

  1. Go to the Reports menu.
  2. Scroll down to the Accountant and Taxes section.
  3. Select the Audit Trail.
  4. Click the Customize Report button.
  5. From the Filters tab, choose Name.
  6. Pick the name of the customer from the Name drop-down arrow.
  7. Click the Ok button.
  8. Set the Report Date to the same date shown on the sales receipt (i.e. 01/01/1901).
  9. Hit the Refresh button.

Now, you can delete and recreate the sales receipt again. If the issue persists, you can run the Verify and Rebuild tool. This auto-detect and auto-resolves any data damage on your QuickBooks Desktop company file.

  1. Go to the File menu
  2. Hover over Utilities.
  3. Select Verify Data.
  4. On the QuickBooks Information window, select OK.
  5. Follow the onscreen steps to save a backup.
  6. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
  7. Go to the File menu.
  8. Hover over Utilities.
  9. Select Rebuild Data.
    • Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
  10. When the tool finishes, select OK.

I'm adding these articles to help you with unexpected behavior when navigating around QuickBooks: 

Keep me posted if you have other questions or concerns. I'm always here to help.

 

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