Cannot Edit a Check Deposited From Undeposited Funds to Checking Where the Deposit Has Already Been DELETED.
We received a check on a sales receipt that was deposited into Undeposited Funds. The check bounced, so it was in the amount of $0.00. The check was then deposited from Undeposited Funds to the Checking account by itself. That particular deposit was deleted in its entirety (the check wasn't deleted from the deposit and then the deposit deleted, the deposit was just deleted as a whole unit). Now that check hasn't shown back up in Undeposited Funds to be redeposited (I'm guessing because the amount is for $0.00). But every time I try to edit the original sales receipt transaction it says that I cannot edit it until it is deleted from the deposit from Undeposited Funds to the Checking account. But the deposit was already deleted!
What do I do? I thought about restoring the back up, but the most recent one was from 2 weeks ago so that would undo a lot of work. I'm hoping there's another way to solve this?
When I go to the transaction history for the sales receipt and double click on the deposit, it says "Sorry, another user has deleted this transaction. QuickBooks will remove it." When I click "OK", nothing happens. I also notice it has a really weird date (01/01/1901).
Looking at the screenshot, I can see that a different user has already deleted the actual deposit. We can view your audit log and verify who deleted it and when the changes were made. Let's first make sure your QuickBooks software is updated to the latest version. By doing so, we can ensure that you have the latest product features and fixes.
Go to the Help menu.
Select Update QuickBooks Desktop.
Click the Options tab and click Mark All.
Under the Update Now tab, check the Reset Update.
Once ready, click Get Updates.
Once completed, restart your device to ensure that all components are updated. Now, let's view your account's audit Trail.
Go to the Reports menu.
Scroll down to the Accountant and Taxes section.
Select the Audit Trail.
Click the Customize Report button.
From the Filters tab, choose Name.
Pick the name of the customer from the Name drop-down arrow.
Click the Ok button.
Set the Report Date to the same date shown on the sales receipt (i.e. 01/01/1901).
Hit the Refresh button.
Now, you can delete and recreate the sales receipt again. If the issue persists, you can run the Verify and Rebuild tool. This auto-detect and auto-resolves any data damage on your QuickBooks Desktop company file.
Go to the File menu
Hover over Utilities.
Select Verify Data.
On the QuickBooks Information window, select OK.
Follow the onscreen steps to save a backup.
If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors.
Go to the File menu.
Hover over Utilities.
Select Rebuild Data.
Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
When the tool finishes, select OK.
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