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Community Explorer **

Cannot send invoice by email

Just upgraded to QB Desk Top Pro 2019. Now can not email invoices. It gives me a list of possible errors. Any body else have this trouble. I have spent a lot of time trying to fix this and am getting pretty fustrated with QB.


Re: Cannot send invoice by email

Welcome to the Community, UDS  and Kayra B.

Let me lend a helping hand with emailing invoices via QuickBooks Desktop.


There are a few possible reasons why this is happening:


  • The email preference being set incorrectly.
  • A damaged QuickBooks installation.
  • Domain admin was blocked.
  • Account security settings from your email provider.

To better isolate the issue, as an initial step, let's make sure your QuickBooks Desktop software is in its latest release.  Once done, you can check the web mail's settings in the preferences.


Here's how:


  1. At the top menu bar, click Edit.
  2. Choose Preferences.
  3. Click Send Forms on the left panel.
  4. Under My Preferences tab, select the email account you're using.
  5. Click Edit.
  6. Mark the SSL box, or just select Default.
  7. In the Server Name field, make sure the server name matches your email provider's settings.

You can check out these recommended articles for more details:


Feel free to let me know if you still need help with emailing invoice via QuickBooks Desktop. I'm here to help.

Community Explorer **

Re: Cannot send invoice by email

Still can not send invoices by email. Have tried everything I know to do and everything that people have told me to try on here. Still wont do it.

QuickBooks Team

Re: Cannot send invoice by email

Hi @UDS,


Thank you for trying out the steps given by my colleague. Allow me to provide some details and help you from there.


When emailing your invoices, are you using Office 365? If so, there's currently an ongoing investigation about user being unable to email their invoices. Our engineers have given a few reasons for receiving errors.


Here are some of the possible reasons why you're getting an error and unable to email them:

  • An incorrect email setting.
  • A damaged MAPI32.dll file.
  • QuickBooks is running as administrator.
  • A damaged QuickBooks installation.
  • A damaged Outlook installation.
  • Outlook is open in the background when sending email through QuickBooks.

To fix these errors, you'll first need to check if QuickBooks is not running as an administrator. Here's how:

  1. Right-click QuickBooks icon, then select Properties.
  2. Select the Compatibility Tab.
  3. Deselect Run this program as Administrator. Note that if the Run this program as Administrator button is grayed out, then first select the Show Settings for All Users.
  4. Select Okay.
  5. Exit, then restart QuickBooks.

If your still unable to send your invoices, you may refer to this article for other steps: Error: QuickBooks is Unable to Send Your Email to Outlook.


Also, I suggest contacting our QuickBooks Desktop Support so they can add you on the list of affected users. This way, you'll be able to receive email updates about the issue. Here's how you can contact them:

  1. On your QuickBooks account, press F1 on your keyboard.
  2. Click on Contact Us.
  3. Enter your concern and click on Start a Message.

However, if you're not using Office 365 in sending your invoices, you may need to check for QuickBooks updates and make sure that you're up to date.


Please let me know if you have other concerns about emailing your invoices. I'll be around to help.

Established Member

Re: Cannot send invoice by email

I so know the feeling and then told 

One Time Fix: $299.99

6 Months Support: $499.99

2 years support+ No charges for any kind of support(Either it is chargeable or not)+ QB Pro(2020 & 2022 will be free)+ Premium Customer : $1499.99

I am so sick of more money please.



Re: Cannot send invoice by email

I appreciate you checking in with us, LaciLadi1.


You'll have unlimited access to 24/7 support with our QuickBooks Care Plan. The one-time support will be less than the amount you've mentioned. 


Prices of each plan are as follows:




As a reference, you can check out this article that will provide more information: Care Plans for QuickBooks Desktop Pro, Premier, and Mac.


Please know that our product developers are committed to developing straightforward financial tools, and making QuickBooks better and easier to use every release.


If there's anything else you need, I'm here for you. You're able to stay in touch with me by leaving a comment below.

Experienced Member

Re: Cannot send invoice by email

Once we upgraded to Quickbooks Pro 2019 desktop we have not been able to email invoices as we were for the past 10 years with every other previous version. I have tried EVERYTHING written here and inside QB help to no avail. About 8 hours spent cumulatively and I am so frustrated. I need help. We use gmail. We use AVAST. We us MOZILLA. Everything else has been adjusted reviewed, allowed Google access to QB, unshielded in AVAST, now what?????

QuickBooks Team

Re: Cannot send invoice by email

Let's ensure you'll be able to email your invoices successfully, @8677.


As mentioned by my colleagues above, there are lots of possible reasons why you're unable to email invoices through QuickBooks Desktop (QBDT). Your email preference might not be set up correctly or a damaged QuickBooks/Outlook installation.


If you've already tried following the steps provided and the problem continues, I recommend getting in touch with our QuickBooks Support Team. This way, they'll be able to check and investigate this further securely.


For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.


In case you have any other QuickBooks concerns in the future, you can always check our help articles: Help articles for QuickBooks Desktop.


Just add a comment below if you have further concerns about emailing invoices, I'll be right here to help you. Have a great day ahead!