Changing Classes modifies items on Sales Orders

 Thank you for reaching out, Topher. I know how essential it is for QuickBooks to function correctly, especially when it comes to managing sales orders efficiently. Let's work together and use the Tool Hub to resolve this issue so you can get back to managing your business.

Before we proceed, could you please clarify what you mean by the amount on the shipping line?

In the meantime, you can utilize the QuickBooks Desktop Tool Hub. This tool helps resolve common issues and errors in the software. It serves as a central hub, equipped with a variety of tools that can address different problems within QuickBooks. Please follow the steps below:

1. Download the latest recent version (1.6.0.8) of the QuickBooks Tool Hub.
2. Open the file you downloaded (QuickBooksToolHub.exe).
3. Follow the on-screen steps to install and agree to the terms and conditions.
4. Once installation is complete, open the Tool Hub by double-clicking the icon on your Windows desktop.

For comprehensive information, you can refer to this material: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

Please feel free to let me know if there are any other questions or specific concerns you have regarding the QuickBooks Tool Hub or any other aspect of your QuickBooks experience, Topher. My primary goal is to help you manage your business seamlessly Take care and have a happy holiday season!

RE Your question: “Before we proceed, could you please clarify what you mean by the amount on the shipping line?” I mean the actual dollar amount. When my orders download from my website, they include a line item for “Shipping” which adds the shipping cost. When we change the “Class” designation for the orders, the dollar amount on the shipping line gets wiped out to $0.

Hello, @topherfarrel, thank you for getting in touch with your inquiry. I'm pleased to provide some insights in managing sales.

Before the QuickBooks Desktop update, there were no problems. You mentioned the shipping cost changes when you change classes, but it shouldn't. Changing class lists in QuickBooks Desktop shouldn't affect the shipping amount. If you have ongoing issues with data transactions, here's a guide to help fix potential problems with QuickBooks Desktop.

For error messages or unusual activity in QuickBooks Desktop, use the Rebuild and Verify Utility. This is the first step in resolving data issues:

Run the Rebuild Utility:
 

1. Open the QuickBooks Utilities menu and click Rebuild Data.
2. Click OK if asked to back up your company file.
   Note: If you see "QuickBooks is not responding," don't worry. As long as your mouse moves, Rebuild is still working. Just wait. 

        3. When you get the message that Rebuild is done, click OK and go to the next step.

Run the Verify Utility:
 

1. In the QuickBooks File menu, go to Utilities and click Verify Data.
2. Click OK if you see "QuickBooks detected no problem with your data" and continue using your company file.
3. If Verify finds a problem with your date, you'll see see options to Rebuild Now or View Errors . 
4. Click Rebuild Now .

If this doesn't fix the issue, please refer to this article and be guided properly: Fix company file and network issues with QuickBooks File Doctor.

Once become all handy, you can access to this article: Create an invoice in QuickBooks Desktop.

Our dedicated team is available 24/7 to assist you with any other concerns you may have in managing your sales. Just hit Reply, and we will assist you right away.