I understand how frustrating it can be when a simple feature doesn't work as expected, @DragonMoney. Don't worry, I'm here to ensure you can save the account numbers you entered for your Chart of Accounts.
It's good to know that you've performed some troubleshooting steps like clearing your browser's cache to rectify the error. Since the issue remains, I recommend logging into your QuickBooks Online account using a private or incognito window. You can also use other supported browsers like Google Chrome, Safari, Mozilla Firefox, and Edge to help narrow down the cause of this behavior.
Here are the following keyboard shortcuts:
- Safari: Command + Shift + N
- Mozilla Firefox: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Microsoft Edge: CTRL + Shift + N
If the error persists, I recommend reaching out to our Phone Support team. They can initiate a screen-sharing session and further investigate why you keep getting the error message and find out its main cause. Here's how to contact them:
- Go to the Help icon in the top right-hand corner.
- Select Search, then press the Contact Us button.
- Enter your question in the box and hit Continue.
- Choose the best way you'll want to reach out to us.
To ensure you get hold of our support team on time, please check their available hours: QuickBooks Online Support.
Furthermore, you may visit these links to learn more about managing your Chart of Account in QuickBooks:
If you've got additional questions about your Chart of Accounts, never hesitate to ask here. I'll be around to answer them for you.
